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The Digital Enablement & Change Specialist is a subject matter expert, responsible for supporting the implementation of global digital transformation initiatives. The primary responsibility of this role is to plan and drive the execution of change management initiatives activities and programs, thereby increasing employee adoption and usage.
Job Responsibility
Design, deliver, and evolve digital and blended learning solutions that address capability gaps and support IT strategic changes
Monitor, evaluate, and refine learning interventions to ensure measurable outcomes in adoption, engagement, and business value uplift
Understands and anticipates the direction of the business area(s)/unit(s), identifies opportunities, and makes recommendations to support change and adoption
Demonstrates understanding of the Change and Enablement approach and deliverables
Partner with the Change Management Practitioners and business stakeholders to align priorities with change mitigations and business objectives
Act as a trusted advisor, ensuring stakeholder needs are understood and addressed
Continuously improve effectiveness through experimentation, data-driven insights, and feedback loops
Foster a culture of curiosity and innovation to drive an industry leading approach
Requirements
Applying change management approach within a large-scale multinational technology services environment
Demonstrate the ability to execute learning strategies as part of change management mitigations
Practical knowledge of a Digital Adoption Platform (advantageous)