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This is an exciting opportunity for a Digital Education Lead (Platforms and Training) to join the central Digital Education team in Education Services. You will play a key role in supporting the Head of Digital Education and coordinating activity across Faculty Digital Education Managers to ensure consistent, effective, and sustainable digital learning practices across LSHTM.
Job Responsibility:
Focus on pan-LSHTM projects, system support, and capability building
Deliver high-quality student and staff training
Lead on aspects of system development and roll-out
Ensure issues raised via the Digital Education helpdesk are addressed in a timely, user-centred manner
Act as a first point of contact for general queries related to the VLE (Moodle) and associated learning support tools
Diagnose and resolve technical issues
Monitor helpdesk activity
Communicate solutions clearly to staff and students
Collaborate with Faculty Digital Education Managers to design and deliver workshops, drop-ins, and webinars
Act as the technical lead for classroom recording and live streaming facilities
Requirements:
Experience supporting digital education systems in a Higher Education context
Experience with Moodle
Experience providing user support via a helpdesk or equivalent ticketing system
Nice to have:
Relevant professional recognition (e.g., CMALT, HEA Fellowship, ITIL certification)
What we offer:
Annual leave entitlement is 30 working days per year