Digital Design Service Pillar Lead - Senior Vice President Job at Citi (Pune)

Job Description

The Applications Development Group Manager /Digital Design Service Pillar Lead is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to drive applications systems analysis and programming activities. The Digital Design Service Pillar Lead is a senior leadership position responsible for establishing, governing, and continuously evolving the digital design and engineering capabilities that power Citi's Oracle Ledger, Accounting, and Controls Technology applications. This role combines strategic vision with hands-on delivery leadership, driving a multi-disciplinary team of UX designers, UI developers, backend and full-stack engineers, and AI/ML engineers to deliver modern, resilient, and intelligent financial technology solutions. The successful candidate will define and own the pillar's capability roadmap across five core domains: Enhanced User Experience (UX), Architectural & System Design Governance, Dashboard Analytics & Insights, AI Integration, and Accelerated Development & Operational Resilience. They will act as a senior technology leader, influencing engineering culture, championing innovation, and ensuring delivery outcomes are aligned to Finance Technology's strategic objectives.

Job Responsibility

Lead the Digital Design Service Pillar, setting the strategic direction and delivery roadmap across all five capability domains for Oracle Ledger, Accounting, and Controls Technology applications, including budget accountability, resource planning, and risk management
Define and govern application methodologies, architecture standards, and design guidelines across the full SDLC — from UX and system design through to development, performance and security testing, deployment, and monitoring
Build and lead a high-performing UX capability encompassing user research, design systems, accessibility, and inclusive design, embedding feedback and iteration loops into the product development lifecycle and measuring the strategic business impact of UX investment
Establish and govern the application architecture strategy for the pillar, including tech stack selection, architecture patterns, performance benchmarks, SLAs, quality assurance & testing frameworks and data governance policies, ensuring all solutions adhere to Citi's enterprise architecture blueprint and security standards
Lead the design and delivery of analytics and insights capabilities, governing data extraction, visualisation standards, and feedback mechanisms to enable data-driven decision-making across Finance Technology and business stakeholders
Drive the strategic adoption and integration of AI, Generative AI, and Agentic AI technologies across Oracle Ledger, Accounting, and Controls applications, identifying high-value use cases for automation and process optimisation, and establishing AI ethics and governance frameworks to ensure responsible, compliant deployment
Champion the adoption of AI-assisted development tooling — including Agentic AI platforms, autonomous coding tools (e.g., Devin.AI), and developer co-pilots (e.g., GitHub Copilot, Microsoft Copilot) — to accelerate engineering velocity and elevate developer experience across the pillar
Define and drive modern development practices across the pillar, including code reusability, SDLC automation, and technical debt management, tracking efficiency metrics and developer experience indicators to maximise engineering output
Lead, mentor, and develop a multi-disciplinary team spanning UX Design, UI Development, Backend Engineering, Full-Stack Engineering, and AI/ML Engineering, fostering a collaborative, inclusive, and high-performance engineering culture
Consult with end users and business stakeholders to identify system function specifications, translate complex requirements into scalable technology solutions, and incorporate AI and modernisation possibilities into strategic discussions
Influence and negotiate with senior leaders across Finance Technology and business functions, acting as the primary technology voice for the pillar and communicating progress, risks, and outcomes with clarity and transparency
Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules, and regulations, adhering to Citi Policy, and escalating control issues with transparency — particularly in relation to responsible AI, data governance, and financial application integrity

Requirements

10+ years of relevant experience in Applications Development, Systems Analysis, or Technology Leadership, with a proven track record of leading large-scale modernisation and delivery programmes in financial services or complex enterprise environments
Demonstrated experience building and leading multi-disciplinary engineering teams spanning UX, UI, backend, full-stack, and AI/ML engineering, with strong people development, coaching, and performance optimization strategies, robust testing methodologies
Deep knowledge of application architecture patterns (microservices, event-driven, API-first), enterprise system design, and cloud platforms (AWS, GCP, or Azure), with hands-on familiarity with container-based infrastructure (Kubernetes, Docker, OpenShift)
Strong understanding of UX design principles, design systems, user research methodologies, and accessibility standards, alongside proficiency in modern frontend technologies (React JS, TypeScript) and UI development practices
Proficiency across multiple programming languages and frameworks (Python, Java, TypeScript
Spring Boot, FastAPI, Node.js) and experience with SQL and NoSQL databases (Oracle, MongoDB) and integration platforms (Kafka, JMS/MQ)
Practical understanding of AI/ML and Generative AI technologies — including LLMs, Agentic AI frameworks, and RAG implementations — combined with hands-on experience leveraging AI-assisted development tools such as autonomous coding platforms (e.g., Devin.AI), developer co-pilots (e.g., Copilot), and agentic workflow orchestration frameworks
Experience governing responsible AI deployment, including AI ethics frameworks, model risk management, explainability, and guardrails development in regulated financial services environments
Experience designing and delivering analytics and dashboard capabilities, including data pipeline development, data governance, and BI/visualisation tools
Strong knowledge of CI/CD pipelines, DevSecOps practices, and SDLC automation tools (Jenkins, Harness, Gradle), with experience in Agile/Scrum delivery methodologies
Background in Oracle Ledger, Accounting, or Controls Technology applications, or equivalent financial technology platforms, is highly desirable
Exceptional communication, stakeholder management, and relationship-building skills, with the ability to articulate complex technical concepts to senior executives and non-technical audiences alike
Growth mindset with a passion for innovation, pragmatic problem-solving, and a commitment to inclusion, diversity, and continuous learning
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is required
Master's degree preferred
Experience in applications development
Experience in management
Experience managing global technology teams
Working knowledge of industry practices and standards
Consistently demonstrates clear and concise written and verbal communication

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Digital Design Service Pillar Lead - Senior Vice President

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