Digital Delivery Manager

• Be accountable for Digital Delivery Management
• Optimize customer journeys for acquisition, ensuring seamless mobile-first experiences
• Define and prioritize the digital backlog with a focus on SEO impact and conversion improvements
• Analyse user behaviour and customer journeys using web analytics tools
• Use data and analytics to identify improvement opportunities across traffic, engagement, and conversion funnels
• Collaborate with UX and design teams to identify friction points and develop A/B tests to optimize funnels
• Work closely with digital sales teams to define and track KPIs for conversion goals
• Overseeing A/B testing, personalization, and user journey experiments to improve digital performance closely collaborating with the group Conversion Rate Optimization team
• Own and manage the backlog of public website enhancements focused on digital sales and lead generation
• Provide regular performance updates, dashboards, and insights to senior stakeholders
• Maintain alignment with regulatory, compliance, brand, and accessibility standards
• Actively build relationships with colleagues across products & propositions, sales and distribution, regional businesses, marketing, control functions, the global public website team and the wider organization working together to create compelling public website

• Graduation degree is REQUIRED – to secure a Work Permit
• Bachelor's degree in marketing, Communications, Information Technology, or a related field
• 2 to 5 years of experience in digital delivery with strong emphasis on SEO and CRO, ideally in banking or other regulated environments
• Experience with CRO tools (e.g., Optimizely, Adobe Target, Google Optimize) and web analytics platforms (e.g., Google Analytics, GA4, Hotjar)
• Solid understanding of customer behaviour in the context of online banking and digital acquisition
• Demonstrated ability to work across teams and translate data into impactful website changes
• Strong knowledge of mobile UX best practices, accessibility, and responsive design
• Agile delivery experience and ability to manage multiple priorities with a commercial mindset
• Proficient in using workflow and project management tools, particularly Jira and Confluence
• Strong understanding of digital sales funnels, user behaviour analysis, and journey optimization
• Proficiency in Arabic and English

Proficient in using workflow and project management tools, particularly Jira and Confluence

• Flexible and alternative ways of working where possible, including working from home and different hours subject to approvals
• Continuous professional development
• Flexible working
• Opportunities to grow within an inclusive and diverse environment