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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Portfolio & Delivery Management (PDM) is responsible for building and sustaining enhanced capabilities that support efficient management and execution of the Enterprise Marketing portfolio. PDM drives operational efficiency and excellence in execution by building, using and monitoring processes and tools that optimize the way that the Enterprise Marketing organization works. We are enthusiastic change agents that build strategies and solutions to enable agility and continuous improvement, which leads to an enhanced ability to connect with people in innovative and motivating ways. This role will be a part of the Portfolio & Delivery Management Team and will report to a Sr. Manager that supports a specific program within our comprehensive portfolio. The Digital Delivery Manager will be responsible for execution of digital content projects designed to deliver SEO value and increase customer engagement, functioning as a liaison between Marketing Strategy, Internal Creative Agency, Enterprise Digital and Content Author teams. The Digital Delivery Manager will be responsible for coordinating, driving and ensuring successful completion of digital content projects for the Marketing Department.
Job Responsibility:
Work closely with Marketing Strategy and Delivery Management leaders to understand yearly goals and business objectives
Intake and review project requests and briefs for accuracy and completeness, define appropriate tasks, identify cross functional resources and construct timelines to support successful creative development
Coordinate and manage the creative development process across various workflows from marketing strategy through go-live to ensure on time completion for in market delivery
Act as primary point of contact for all project related communications
Well versed in the management of digital projects with a strong knowledge of SEO and digital content
Maintain a high standard of quality control, ensuring that all creative output is aligned to strategy and meets brand and SEO standards
Responsible for accurately updating project status in the MRM tool (Workfront), ensuring optimal data hygiene that supports operational insights for prioritization, timely delivery and reporting
Anticipate, identify and monitor risks to project delivery and support mitigation plans
Adhere to process and documentation standards to ensure projects are compliant and completed on time
Share project updates, milestones and roadblocks regularly to promote collaboration and transparency with working team and stakeholders
Engage SEO and Accessibility to capture requirements and ensure participation in project reviews
Requirements:
5+ years of project management experience in the digital space
2+ years of experience working in creative marketing agencies or marketing organizations – understands marketing workflow and skillsets
Ability to maintain calm and multi-task a variety of initiatives and projects in a fast-paced, ever-changing environment
Ability to flex and navigate effectively through ambiguity, promoting options to enable quick decisions
Experience planning and managing creative execution of digital assets and website development processes
Working knowledge of project management tools and methodologies (Workfront preferred, or similar)
Strong organizational, analytical, communication and operational skills
Strong work ethic and ability to work well in a team environment
Familiarity with Copilot, Chat GPT or similar individual contributor AI tools
Advanced proficiency with Microsoft Office
Bachelor's degree required, preferably with a concentration in marketing or business
Nice to have:
Project management certification or equitable experience
Experience working in creative marketing agencies or marketing organizations with a focus on website design and development
Familiarity with Adobe Experience Manager or other CMS platforms a plus
Well versed in the management of multi-channel projects and campaigns across web, video/animation, social media, email and print
Master's degree preferred
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching