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Batesville Canada ULC Logo Batesville Canada ULC · IT - Software Development

Digital Customer Success Specialist

United States Employment contract · Job Posted May 20, 2026
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Job Description

As a Digital Customer Success Specialist, you will be responsible for ensuring assigned customers achieve intended outcomes and realize ongoing value from Batesville’s digital solutions. This role owns the digital customer lifecycle for designated customer segments, partnering closely with Field Account Executives and Inside Sales teams to support and drive adoption, retention, expansion readiness, and long‑term customer value. The Digital Customer Success Specialist focuses on digital enablement, training and integration into funeral home arrangement processes not transactional selling or tech support.

Job Responsibility

  • Create value to customers by being the digital SME to increase product adoption across digital portfolio and drive consistent usage
  • Implement digital customer success strategies that drive adoption, retention, and growth across all customer segments
  • Deliver scalable education and enablement programs to maximize customer value, including digital training for all accounts
  • Own the digital customer lifecycle, from onboarding through expansion, ensuring scalable touchpoints that deliver consistent, personalized experiences
  • Proactively advise internal and external stakeholders on digital best practices and success playbooks that encourage product adoption and advocacy
  • Captures and communicates Voice of Customer (VOC) insights to inform product, process, experience improvements and go-to-market positioning
  • Serves as the voice of the customer internally, sharing insights, feedback, and recurring themes
  • Partners closely with Field Account Executives, Inside Sales Teams, Service, and Operations to remove barriers to customer success
  • Provide input to Training team to support the development of internal tools, resources, and processes that strengthen alignment and elevate the customer experience internally and externally
  • Other duties as required

Requirements

  • Bachelor's degree (B.S./B.A.) or equivalent from a college or university is strongly preferred
  • 5+ years of experience in customer success, account management, sales, or related customer-facing roles
  • Strong ability to build trusted relationships and influence outcomes without direct authority
  • Demonstrated experience managing complex customer relationships
  • Comfort partnering across Sales, Service, and Marketing
  • Data driven mindset with strong communication skills

What we offer

  • Generous 401K Matching Program
  • Opportunities for development and advancement
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