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360Learning Logo 360Learning · Customer Service

Digital Customer Success Partner

United Kingdom, London · Job Posted December 01, 2025
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Job Description

As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software.

Job Responsibility

  • Support clients in their digital training strategy through the 360Learning platform
  • Lead the setup and support for clients across UK and German markets during the launch of their new collaborative learning software
  • Ensure the renewal of contracts by coordinating different resources
  • Ensure the business impact of our solution is in line with the client’s business objectives
  • Work closely with the EMEA account management team to ensure client KPIs are met
  • Create and develop processes to handle a one-to-many approach, reporting and communication processes
  • Define the learning transformation roadmap with the client
  • Activate and build a digital strategy for your book of business
  • Define planning of the initiatives on the solution
  • Identify and document customer use-cases
  • Develop a relationship of trust between the client and 360Learning
  • Work with the Account Managers to identify new project opportunities
  • Reduce churn by identifying customers at risk and implementing an action plan
  • Identify and record in our CRM SFDC strong leaders within the client’s team
  • Develop and share good business practices with the entire Client Success Team

Requirements

  • At least 2 years experience in a Customer Success position, ideally in the SaaS-industry
  • Fluent proficiency in English and German
  • Proactive and prefer working in a results-oriented culture
  • Capability to prioritize and manage a large portfolio of clients
  • Ability to express your ideas through data in a clear and concise manner, both in writing and orally
  • Strong interest for the digital industry, education and e-learning in particular

What we offer

  • Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage
  • Employee Care Line
  • Flexible hours
  • Total work from home possible anywhere in the UK
  • Diversity, Equity, and Inclusion: 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
  • Corporate Social Responsibility
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