Digital Customer Success Partner Jobs

360Learning

Location:
Germany, Berlin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software.

Job Responsibility:

Support clients in their digital training strategy through the 360Learning platform
Lead the setup and support for clients across UK and German markets
Ensure the renewal of contracts by coordinating different resources
Ensure the business impact of our solution is in line with the client’s business objectives
Work closely with the EMEA account management team to ensure client KPIs are met
Create and develop processes to handle a one-to-many approach, reporting and communication processes
Define the learning transformation roadmap with the client
Activate and build a digital strategy for your book of business
Define planning of the initiatives on the solution
Identify and document customer use-cases
Develop a relationship of trust between the client and 360Learning
Work with the Account Managers to identify new project opportunities
Reduce churn by identifying customers at risk and implementing an action plan
Identify and record in our CRM SFDC strong leaders within the client’s team
Develop and share good business practices with the entire Client Success Team

Requirements:

At least 2 years experience in a Customer Success position, ideally in the SaaS-industry
Fluent proficiency in English and German
Proactive and prefer working in a results-oriented culture
Capability to prioritize and manage a large portfolio of clients
Ability to express your ideas through data in a clear and concise manner, both in writing and orally
Strong interest for the digital industry, education and e-learning in particular

What we offer:

Work From Home perks
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
Total work from home possible anywhere in Germany
Diversity, Equity, and Inclusion ERGs
Corporate Social Responsibility program

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Digital Customer Success Partner