Digital Customer Success Manager Job at 360Learning

Digital Customer Success Manager

Join our Customer Success organisation as a Digital Customer Success Manager! Pl...

Location

United Kingdom;France , London;Nantes;Paris

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

You speak French and English fluently
You have +2 years of experience in sales or customer success in the software industry
You are comfortable with CRM and automation tools (e.g. Salesforce, Gainsight, HubSpot, Catalyst, etc.)
You have strong communication skills.

Job Responsibility

Manage a high-volume portfolio of mid-market customers and develop relationships with key contacts at customer accounts
Balance automated workflows with the ability to prioritise support for key accounts
Drive adoption of our software and identify opportunities for expansion through engaging with our customers, including through high-impact business reviews
Execute high-velocity outreach using scalable engagement strategies, such as phone and email cadences and webinars to boost customer adoption, satisfaction and expansion
Track and report on key customer success metrics (e.g., adoption rates, churn risk indicators, NPS scores) to ensure objectives are being met and provide insights into areas for improvement
Identify and escalate at-risk accounts needing additional support to ensure timely and personalised assistance as needed
Use data analytics tools to monitor customer health and act on insights by implementing targeted digital interventions and tailored recommendations
Collaborate with internal teams (Product, Marketing) to optimise digital resources that support customer onboarding and education
Provide insights into customer behaviour and trends, acting as an internal customer advocate.

What we offer

Flexible working hours
Hybrid setup allowing 3-4 days working from home
Option to Work from Anywhere for up to 30 days per year
UK: 25 days of annual leave
France: 34 days of annual leave and RTTs
UK: £450 budget to enhance your home office
UK: £80 monthly sustainable transportation allowance
France: €500 budget to enhance your home office
France: 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance
France: Meal vouchers with 50% employer-funded Swile card and €9.5 per working day

Fulltime

Digital Customer Success Manager

Founded in 2016, LogRocket's goal is to make every experience on the web as perf...

Location

United States , Boston; New York City

Salary:

70000.00 - 100000.00 USD / Year

LogRocket

Expiration Date

Until further notice

Requirements

1+ years experience in Sales or Sales Development, or Customer Success experience
Ability to manage and maintain a high volume of customers
You are a subject matter expert and expert in demonstrating, training, and helping clients get value from your solution
Proactively act as an advisor to customers to ensure they’re adopting, leveraging, and getting value from your solution through multiple champions across teams
Experience partnering with Account Executives to expand relationships across teams and applications that grow revenue and expand executive relationships
You have a strong track record of consistently achieving over goal
A self-learner and self-starter, able to become a product expert and customer advocate by leading product and use case specific trainings.
A strong communicator with excellent attention to detail
Interested in getting a foot into the CS world with growth opportunities
Love for start-ups is a must!

Job Responsibility

Own the relationship, adoption, and success for a book of mid-market customers at-scale, from onboarding through to renewal
Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI
Successfully onboarding new customers with a focus on their time to value for their priorities, projects, and use cases
Remaining multi-threaded across teams and executives, executed through trainings, enablement, and business reviews
Proactively monitor and take action to ensure broad team feature usage, positive health scores, and demonstrated value and ultimately high retention rates and strong customer revenue growth
Be the bridge and liaison between customer, product, and support to ensure customer tickets and feature requests are managed, communicated, and closed out appropriately
Proactively manage retention, an upsell pipeline, and forecasts to exceed quarterly goals
Keep internal CRM platforms up to date to ensure visibility across internal stakeholders

What we offer

Extensive health, dental, vision benefits, 401k and commuter benefits
Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
Three months of fully-paid parental leave to any employee welcoming a child into their home
401k and commuter benefits
Generous stock options - we all get to own a piece of what we’re building
Regular team outings and activities (from boat rides to paintball, we’ll try anything!)
Flexible working hours and location
Monthly employee gifts
For those in the office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)

Fulltime

Digital Customer Success Manager

As a Digital Customer Success Manager, you will support our clients in their dig...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

First experience in a Customer Success Manager position
First experience in a Training Organization (training manager, trainer, training assistant)
First experience in a consulting firm
A keen interest for the digital industry, education and e-learning
Excellent interpersonal and communication skills
Native French
Excellent English proficiency (B2 minimum)

Job Responsibility

Support clients in their digital training strategy through the 360Learning platform
Ensure the business impact of our solution in accordance with the objectives set with the clients
Ensure the renewal of your client portfolio
Create and develop processes to handle a one-to-many approach
Create and develop reporting and communication processes
Drive renewal calls
Drive new customer onboardings
Organize and present webinars
Drive initiatives on specific topics such as ‘office hours’
Successfully onboard new customers and ensure the launch is on time

What we offer

Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France
Equity
Variable compensation component

Fulltime

Senior Manager, Digital Customer Success

We’re hiring a Senior Manager, Digital Customer Success who will drive customer ...

Location

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

You have prior experience leading a Customer Success team in the B2B SaaS space
You have experience building and executing strategies to optimise customer satisfaction and retention via digital channels, automations and data
You have experience overseeing large international portfolios (+100 accounts)
You have strong strategic and analytical skills allowing you to interpret data to drive customer success strategies, solve complex problems, and anticipate customer needs in a rapidly changing environment.
You have excellent communication skills in English (fluency in French is a plus but not required)

Job Responsibility

Team leadership and development: Manage and mentor a team of Digital CSMs, providing regular coaching, performance feedback, and professional development opportunities to ensure team effectiveness and growth
Scalable digital success strategies: Develop and implement scalable digital customer success processes, playbooks, and best practices that align with organizational goals and enhance customer outcomes across the team's portfolio. Develop and execute strategies to secure the value, maximize renewals, and identify upsell opportunities.
Customer retention and satisfaction: Drive customer retention and satisfaction at scale with data-based strategies to identify and mitigate churn risk early.
Customer onboarding and journey management: Oversee the design and implementation of digital onboarding programs to guide new customers through initial setup and product adoption.
Proactive engagement and churn prevention: Oversee customer health metrics and usage data to identify at-risk customers, ensuring proactive digital engagement and leveraging data insights to inform customer success strategies and prevent churn.
Cross-functional collaboration: Partner with Sales, Product, and Support teams to align on customer goals, share insights, and ensure a seamless, cohesive, and exceptional customer experience.
Escalation management: Act as a point of escalation when needed, providing guidance to the Digital CSMs and collaborating with internal stakeholders to resolve challenges effectively.
Performance metrics and reporting: Track and analyze key performance metrics (NPS, retention rate, adoption) and present insights to leadership and drive continuous improvement
Advocacy for customer needs: Represent the voice of the customer internally, advocating for their needs in product roadmap discussions and organizational decision-making.

What we offer

Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and option to Work from Anywhere for up to 30 days per year.
UK: Enjoy 25 days of annual leave.
US: Enjoy 25 days of annual leave
France: Enjoy 34 days of annual leave and RTTs.
Home Office & Commuting Allowance/Benefits: UK: Enjoy a £450 budget to enhance your home office and an £80 monthly sustainable transportation allowance for eco-friendly commuting.
US: Enjoy a $600 budget to enhance your home office and an $80 monthly sustainable transportation allowance for eco-friendly commuting.
France: Enjoy a €500 budget to enhance your home office. 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting.
Meal vouchers (France only): Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day.
Generous Parental Leave: UK: Benefit from 26 weeks of paid maternity leave, 4 weeks of paid leave for the second parent, and up to 20 weeks of fully paid shared parental leave. A gradual return to work program is also available.
US: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent. A gradual return to work program is also available.

Fulltime

Customer Success Manager- Digital Media

As a Customer Success Manager (CSM) at Radancy, you’ll lead end-to-end delivery ...

Location

India , Bengaluru

Salary:

Not provided

Radancy

Expiration Date

Until further notice

Requirements

4–7 years of experience in Customer Success, Account Management, or Client Servicing, preferably in digital media, advertising, or marketing technology
Deep understanding of the digital marketing ecosystem — including media planning, campaign management, and analytics
Strong project management and multitasking skills, with the ability to prioritize and lead multiple accounts or workstreams
Excellent communication, presentation, and client relationship management abilities
Proficiency in Excel, PowerPoint / Google Slides, and exposure to Workfront, Asana, or similar PM tools
Analytical mindset with a focus on insights, optimization, and performance storytelling
Bachelor’s degree in Marketing, Communications, Business, or related field
Experience with SaaS or recruitment marketing platforms (CRM, career sites, media automation tools) is a plus

Job Responsibility

Serve as the primary client contact, managing relationships, expectations, and delivery across digital media, creative, and analytics workstreams
Lead campaign planning, execution, and performance tracking in partnership with internal strategy, media, and analytics teams
Own WIP reports, project plans, and delivery timelines, ensuring adherence to SLAs and proactive risk management
Collaborate with media vendors and platform partners (LinkedIn, Meta, Google, Programmatic, DOOH, etc.) for seamless campaign activation and optimization
Drive status reviews, QBRs, and performance presentations, translating data into actionable insights for clients
Ensure accurate tracking of deliverables, budgets, and hours through Workfront and reporting tools, maintaining strong operational discipline
Identify growth opportunities, upsell solutions, and strengthen Radancy’s strategic value for clients
Mentor and guide Customer Success Representatives and cross-functional team members to deliver consistent quality and alignment
Partner with internal leadership to continuously improve processes, documentation, and client experience

What we offer

Ownership of key enterprise client relationships and strategic campaigns
Exposure to global stakeholders, diverse digital channels, and innovative employer branding solutions
A collaborative environment with clear pathways to growth into Senior CSM or Client Strategy leadership roles

Fulltime

Digital Customer Success Manager DACH

As a Digital Customer Success Manager at Tellent your mission is to spearhead Te...

Location

Netherlands , Amsterdam

Salary:

55000.00 - 60000.00 EUR / Year

Recruitee

Expiration Date

Until further notice

Requirements

Fluency in German with strong English communication skills (company language is English)
Customer centric mindset - think from the customers needs
Experience ideally in Digital Customer Success or Customer Success, but Support, Operations, Project Management or a related customer facing field (e.g. Hospitality, Education, or Digital Marketing) can be beneficial, too
Experience with Digital Programs, Customer Marketing, Product Education, or related experience with a technical SaaS or subscription software service
A proactive, independent and analytical approach to managing projects and driving initiatives based on data driven decision making
Ability to collaborate cross-functionally to improve customer engagement processes
Curiosity and adaptability in learning new tools, techniques, and processes
Any transferable skills that you have gained in client facing roles are welcome

Job Responsibility

Establish the Tellent Digital Customer Journey in DACH together with the team and be the voice of the customer within the company
Develop and roll-out digital programs utilising channels such as email, in-app communication, video, webinars, events and help center to deliver communication at scale and drive retention
Collaborate with internal teams, including Account Management, Sales, Product Development, Support and Product Education to ensure better adoption and ongoing support for clients in a scalable way
Monitor your segment’s retention, adoption and engagement metrics to identify trends, potential issues, and areas for improvement
Proactively drive opportunities for upselling or cross-selling additional products or services to boost revenue growth

What we offer

Remote or hybrid working in Netherlands, France or Germany
Diverse and international environment
€1,500 annual training budget + internal learning opportunities
Pension plan, wellness perks & commuting/travel reimbursement
28 paid holiday days + 2 wellness days in 2026
Work from anywhere for 4 weeks per year
Apple MacBook and all tools you need to succeed
€200 home office budget

Fulltime

Digital Customer Success Manager DACH

As a Digital Customer Success Manager at Tellent your mission is to spearhead Te...

Location

Netherlands , Amsterdam

Salary:

55000.00 - 60000.00 EUR / Year

Recruitee

Expiration Date

Until further notice

Requirements

Fluency in German with strong English communication skills (company language is English)
Customer centric mindset - think from the customers needs
Experience ideally in Digital Customer Success or Customer Success, but Support, Operations, Project Management or a related customer facing field (e.g. Hospitality, Education, or Digital Marketing) can be beneficial, too
Experience with Digital Programs, Customer Marketing, Product Education, or related experience with a technical SaaS or subscription software service
A proactive, independent and analytical approach to managing projects and driving initiatives based on data driven decision making
Ability to collaborate cross-functionally to improve customer engagement processes
Curiosity and adaptability in learning new tools, techniques, and processes
Any transferable skills that you have gained in client facing roles are welcome

Job Responsibility

Establish the Tellent Digital Customer Journey in DACH together with the team and be the voice of the customer within the company
Develop and roll-out digital programs utilising channels such as email, in-app communication, video, webinars, events and help center to deliver communication at scale and drive retention
Collaborate with internal teams, including Account Management, Sales, Product Development, Support and Product Education to ensure better adoption and ongoing support for clients in a scalable way
Monitor your segment’s retention, adoption and engagement metrics to identify trends, potential issues, and areas for improvement
Proactively drive opportunities for upselling or cross-selling additional products or services to boost revenue growth

What we offer

Remote or hybrid working in Netherlands, France or Germany
Diverse and international environment
€1,500 annual training budget + internal learning opportunities
Pension plan, wellness perks & commuting/travel reimbursement
28 paid holiday days + 2 wellness days in 2026
Work from anywhere for 4 weeks per year
Apple MacBook and all tools you need to succeed
€200 home office budget

Fulltime

Customer Success Manager, Digital

As a Customer Success Manager at BrightEdge, you’ll serve as a strategic partner...

Location

United States , Cleveland

Salary:

65000.00 - 72000.00 USD / Year

BrightEdge

Expiration Date

Until further notice

Requirements

1+ years of direct customer facing experience
Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required
Experience working with stakeholders at all levels
Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills
Knowledge of or interest in digital marketing preferred

Job Responsibility

Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals
Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value
Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness
Prepare and execute on quarterly customer success plans
Add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices
Develop new materials - presentations, roll-out plans, and proposals
Track and report on key metrics for customer success

What we offer

Comprehensive medical, dental, and vision insurance
Generous paid time off and company holidays
A close-knit, collaborative office culture
Fully stocked kitchen
Quarterly regular team events
The chance to make a real impact on the future of our workplace and our company
Base salary plus a quarterly performance bonus

Fulltime

Select Country

Digital Customer Success Manager

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