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Digital Customer Success Manager DACH

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Location:
Netherlands , Amsterdam

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

55000.00 - 60000.00 EUR / Year
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Job Description:

As a Digital Customer Success Manager at Tellent your mission is to spearhead Tellent's Digital Customer Journey. Within the DACH market, you will be managing, growing, and retaining the segment of small-mid market customers (about 1400 customers at this point), with additional impact on the entire customer base. Your primary focus will be on driving product adoption, customer satisfaction, and retention through digital engagement methods that directly contribute to Tellent’s growth and Gross Revenue Retention (GRR) objectives. Successful team members are hands-on, have a high level of ownership, and are obsessed with giving our customers the best digital led experience possible.

Job Responsibility:

  • Establish the Tellent Digital Customer Journey in DACH together with the team and be the voice of the customer within the company
  • Develop and roll-out digital programs utilising channels such as email, in-app communication, video, webinars, events and help center to deliver communication at scale and drive retention
  • Collaborate with internal teams, including Account Management, Sales, Product Development, Support and Product Education to ensure better adoption and ongoing support for clients in a scalable way
  • Monitor your segment’s retention, adoption and engagement metrics to identify trends, potential issues, and areas for improvement
  • Proactively drive opportunities for upselling or cross-selling additional products or services to boost revenue growth

Requirements:

  • Fluency in German with strong English communication skills (company language is English)
  • Customer centric mindset - think from the customers needs
  • Experience ideally in Digital Customer Success or Customer Success, but Support, Operations, Project Management or a related customer facing field (e.g. Hospitality, Education, or Digital Marketing) can be beneficial, too
  • Experience with Digital Programs, Customer Marketing, Product Education, or related experience with a technical SaaS or subscription software service
  • A proactive, independent and analytical approach to managing projects and driving initiatives based on data driven decision making
  • Ability to collaborate cross-functionally to improve customer engagement processes
  • Curiosity and adaptability in learning new tools, techniques, and processes
  • Any transferable skills that you have gained in client facing roles are welcome
What we offer:
  • Remote or hybrid working in Netherlands, France or Germany
  • Diverse and international environment
  • €1,500 annual training budget + internal learning opportunities
  • Pension plan, wellness perks & commuting/travel reimbursement
  • 28 paid holiday days + 2 wellness days in 2026
  • Work from anywhere for 4 weeks per year
  • Apple MacBook and all tools you need to succeed
  • €200 home office budget

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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