Digital Customer Service Specialist with French Job at PPG Industries (Wrocław)

Junior Digital Customer Service Specialist

Looking for a place to start your career in an international, supportive, and de...

Location

Poland , Wrocław

Salary:

Not provided

PPG Industries

Expiration Date

Until further notice

Requirements

Fluency in English and French (written and spoken)
Familiarity with computer applications, including MS Office
Strong communication and interpersonal skills
Customer‑focused mindset and positive, proactive attitude
Problem‑solving approach and willingness to learn
Ability to work effectively as part of a team

Job Responsibility

Respond to customer inquiries through email, phone, chat, messaging platforms, and social media
Provide accurate, friendly, and timely support, meeting service standards and SLA targets
Solve basic customer issues and escalate more complex cases to senior specialists or second‑level support
Collaborate closely with colleagues across Customer Service, Digital, and Operations teams
Use CRM and ticketing systems to log, track, and update customer requests
Support the maintenance of FAQs, knowledge bases, and self‑service materials
Collect and report customer feedback and contribute ideas for improving customer journeys
Participate in training, coaching, and ongoing skill development
Follow established processes, service guidelines, and quality standards

What we offer

Work in a pet‑friendly office - bring your dog to the office!
Multisport card
Private medical care
Lunch card
Office parking options
Annual bonus
Discounts on our products
Collaborative, supportive, and inclusive culture

Fulltime

Customer Service Specialist

We are recruiting on behalf of an international organisation that is expanding i...

Location

Germany , Cologne

Salary:

Not provided

Euro London Appointments

Expiration Date

Until further notice

Requirements

C2 level French and B2/C1 level English (written and spoken)
Initial experience in customer service, customer support, call centre, or similar roles
Confident communicator with strong problem-solving skills and a calm approach under pressure
Comfortable working with multiple systems (e.g. CRM, ticketing tools, Microsoft Office)

Job Responsibility

Acting as the first contact for customers via phone, email, and digital channels
Handling enquiries related to orders, processes, logistics, finance, and claims
Investigating and resolving customer issues quickly and effectively
Managing escalations and coordinating with internal stakeholders
Building strong, long-term customer relationships through clear communication and service excellence

What we offer

Hybrid working model
28 days holiday plus your birthday off
Annual Wellbeing Day and a paid Charity Day
Modern offices in Köln Mülheim with excellent transport links
Structured onboarding, training, and long-term development opportunities
Supportive, inclusive culture within an international environment

Fulltime

Social Media Customer Care Specialist - French Market

We are looking for a proactive, customer-focused individual to join the Content ...

Location

Portugal , Carcavelos

Salary:

Not provided

Smartbox Group

Expiration Date

Until further notice

Requirements

Proven experience in customer service on social media and external review platforms (> 2years)
Strong digital communication and professional writing skills
Ability to handle sensitive situations with diplomacy and professionalism
Autonomous, organized, and responsive in daily message and comment management
Knowledge of the experience gifting or e-commerce sector is a plus
Native French speaker, fluent in English

Job Responsibility

Respond to customer messages and inquiries on social media channels (Facebook, Instagram, LinkedIn, etc.) in a professional and timely manner to strengthen Smartbox’s brand image
Act as a brand ambassador by relaying and reflecting Smartbox’s key PR messages in all public interactions (social media, reviews, and external platforms)
Work closely with the Social Media team to ensure consistent and aligned communication with the brand strategy
Identify recurring issues and propose solutions to improve the customer experience
Provide regular reporting on customer interactions, trends, and key feedback

What we offer

Hybrid working model

Fulltime

Digital Marketing Customer Support Specialist

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in French
Strong English skills
Knowledge of digital marketing concepts
Experience on paid campaign management is mandatory
Have a degree in Marketing or related field
Have experience in Digital Marketing
Have experience in a Contact Centre, Service program for any Advertising Tech company
Are fluent with any social media products usage and basic understanding of digital advertising
Have a strong customer service-oriented skill
Can work as a team member, as well as independently

Job Responsibility

Provide B2B support to our valued advertisers
Manage product troubleshooting and delivering exceptional customer support related to our advertising offerings
Proactively identify initiatives to enhance our services and elevate the overall user experience
Manage and resolve end-to-end product troubleshooting and customer support for our advertising products, handling inquiries via email and chat channels
Take ownership of query resolution by collaborating with our internal Product Operations and Engineering teams to address all types of general, technical, or product-related questions
Enhance overall Customer Satisfaction metrics by ensuring high-quality service throughout the case journey, providing regular updates at every touchpoint
Maintain strict adherence to service levels across all channels to achieve Best in Class productivity and significantly reduce resolution times for our end customers
Collaborate with in-house technical specialists to educate advertisers on product features and common issues they may encounter

What we offer

Relocation Assistance with Accommodation
Meal vouchers
2 extra salaries
Private health insurance
Monthly Bonus

Fulltime

Digital Enterprise Sales Specialist- Cloud & AI -Arabic AND French Speaking

Digital Enterprise Sales (DES), part of Microsoft's Global Enterprise Sales orga...

Location

Ireland , Dublin

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience OR 6+ years of technology-related sales or account management experience
Fluency in French & Arabic & English

Job Responsibility

Customer-First Mindset: Engage with and enable our customers and key decision-makers, delivering a connected customer engagement experience and driving customer satisfaction, through digital sales excellence, empowered by world-class data, marketing systems and platforms
Trusted Advisor: Be a key trusted advisor and influencer in shaping customer decisions to buy and adopt Microsoft Azure solutions by winning the customers’ technical decision for consumption projects and usage scenarios through tailored messaging, technical discussions, and aligning the appropriate solutions partners, programs and resources to guide them in decision making and consumption plans
Team Collaboration: Collaborates with Digital Specialists, extended sales team, partners to conduct business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Elevate team capabilities and focus on working smarter and more effectively. Prioritizing time with customers and partners, leveraging tools and processes to run and grow the business and build a solid team
Technical Acumen: Orchestrate technical demonstrations with other Technical Sales roles, to showcase how the proven capabilities of Microsoft Azure to meet customer’s business and technical objectives. Collaborate with account teams and partners to track, qualify, and expand new opportunities, building continuous pipeline. Interfaces with customers and builds relationships via social selling
Digital Transformation & Solution Enablement: Engages in conversations with customers to introduce how other workloads could enable digital transformation areas that are aligned with the customer's industry and turns opportunities into deals. Has a fundamental understanding of customers' business and its priorities to drive conversations with customers on digital transformation across multiple solution areas, in collaboration with partners and services. Creates guiding examples of digital transformation through seminars, workshops and webinars
Stakeholder Partnership: Build relationships with leadership and field stakeholders to enable team success across internal and external stakeholders. Collaborates with account teams to identify and engage business subject matter decision makers at the customer's/partner's business and maximize scale through partners
Deal Orchestration & Cross-Functional Sales Enablement: Applies the orchestration model to proactively drive deal closure by identifying and aligning internal stakeholders and leveraging and expanding relationships with partners, creating demand leading with industry use cases

Senior Customer Service Representative

As a global leader in talent solutions, Randstad is your partner in navigating t...

Location

Canada , Mississauga

Salary:

60000.00 - 65000.00 USD / Year

Randstad

Expiration Date

July 11, 2026

Requirements

Bachelor's degree or equivalent professional experience level
Minimum of 4-6 years of experience in customer care or similar roles
Previous experience in a senior, specialist, or mentoring capacity
Strong experience working in a B2B environment
Advanced proficiency in English
French or Spanish is a major asset
Proven experience with CRM and ERP systems
Availability to work 9:00 AM to 6:00 PM onsite at the Mississauga office
Affinity for technical products or high-end design is preferred

Job Responsibility

Act as the primary point of contact for complex customer care inquiries and escalations
Provide expert guidance on product installations, pricing, and high-impact service recovery cases
Oversee the accurate processing of orders, invoices, and customer data within SAP and HubSpot systems
Monitor order flow proactively to identify and resolve operational bottlenecks
Manage complex return and warranty processes across logistics, sales, and product departments
Identify recurring service issues and initiate structural process improvements
Oversee online reviews and customer feedback to improve digital service quality
Act as a mentor and sparring partner for junior team members and the Team Lead
Drive the adoption of AI and automation tools to optimize customer care workflows

What we offer

Competitive annual salary of $60,000 - $65,000
Performance-based monthly bonus structure
Comprehensive benefits package including dental and a healthcare spending account
Global learning and development budget of €2,000 every two years for coaching and training
3 weeks of vacation
Modern, high-end work environment with a focus on a supportive and social culture
Opportunities for professional growth into team lead or sales roles as the company grows

Fulltime

Uber Rides Support Specialist (French Speaker)

The Community Operations organization at Uber is responsible for delivering worl...

Location

Portugal , Lisbon

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Language Proficiency: Professional proficiency in both French and English is required
Professional Experience: At least 6 months of experience in retail, hospitality, or a customer service environment (in-person or contact center)
Adaptability: Comfortable and efficient when operating across multiple communication modalities (phone, email, and chat)
Technical Literacy: Strong basic computer skills and familiarity with digital support tools
Communication: Excellent verbal and written communication skills
Customer Centricity: A strong "customer-first" mindset with a focus on delivering excellent service
Executional Excellence: A proven track record of meeting performance targets and maintaining quality standards
Problem Solving: Ability to think critically and resolve issues within defined workflows

Job Responsibility

Omnichannel Support: Provide high-quality virtual customer support through ticket systems (chat and email) and potentially via phone
Effective Resolution: Resolve low-to-medium complexity customer issues by following established procedures and guidelines
Customer Advocacy: Ensure high customer satisfaction by demonstrating empathy and care while solving customer concerns
Continuous Improvement: Perform root cause analysis on specific cases and present findings to improve the overall customer journey
Operational Stability: Work within a stable line of business characterized by low ambiguity and well-documented support procedures

Fulltime

Purchasing Specialist - French Speaker

We are now looking for a Purchasing Specialist - French Speaker to join our proc...

Location

Portugal , Lisbon

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

1-3 years of experience in Supply Chain and/or Procurement
Communication skills
Be customer focused, understand priorities = knows how to prioritize in case of emergencies
Eager to learn to work with new tools / be open to change and to continuous improvement
Fluent in English and French (in a negotiation level)
Enjoy a dynamic and multicultural environment with a lot of different tools and variety of products and services
Shows a lot of reliability rigor and concentration at work
Digital Acumen

Job Responsibility

Review of Purchase Requests (PRs)
Purchase Order (PO) creation / update and follow up of POs
Operational Sourcing
Service Desk activities (provide support to internal stakeholders)
Maintenance of info records (e.g. catalogues)
Communication with suppliers and internal stakeholders (internal customers, buyers)
Use of Airbus ERP Systems (SAP)
Use of other specific tools (Coupa)
Support the onboarding of new team members
Support the team leader in reporting tasks

What we offer

Diverse career opportunities within Airbus European core countries or in other regions around the world
A hybrid working model, allowing you to combine onsite and offsite work
A modern office at Parque das Nações, well connected to public transportation
A motivated and fun crew to grow and build and shape the GBS together
An intense and exciting onboarding experience

Fulltime

Select Country

Digital Customer Service Specialist with French

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?