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Digital Customer Service Representative

nttdata.com Logo

NTT DATA

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Location:
Philippines , Metro Manila

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Customer Care Representative will act as a Brand Ambassador, providing exceptional service and resolving customer inquiries. This full-time remote position requires strong communication skills, a commitment to customer satisfaction, and the ability to handle complex issues. Candidates should have prior experience in customer service and be proficient in English, with French as a plus.

Job Responsibility:

  • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
  • To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
  • Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
  • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
  • Remain current on program and product information by being committed to continuous learning
  • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Requirements:

  • Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
  • English
  • Bilingual (French) an asset
  • Interactive customer service environment required
  • Related experience in the food and/or retail industry considered an asset
  • Strong and developed oral and written communication skills, including typing, spelling, and grammar
  • Demonstrated ability to implement change efforts
  • Ability to learn new skills/concepts and apply this knowledge quickly and accurately
  • Advanced knowledge of PCs and familiarity with system navigation
  • Positive attitude and demonstrated ability to get along with others
  • Professional, empathetic, and naturally caring conversational style
  • Display tact and diplomacy in handling all levels of customer interaction
  • Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice
  • Ability to work all required shifts

Nice to have:

  • Bilingual (French)
  • Related experience in the food and/or retail industry

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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