Digital Customer Service Representative Job at NTT DATA (Quezon City)

Job Description

The Senior Customer Care Representative will act as a Brand Ambassador, providing exceptional service and resolving customer inquiries. This full-time, work-from-home role requires strong communication skills, a commitment to customer satisfaction, and the ability to handle complex inquiries. Candidates should have a passion for customer service and experience in a related field.

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Bilingual (French) an asset
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style
Display tact and diplomacy in handling all levels of customer interaction
Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice
Ability to work all required shifts

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