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This role supports the customer-facing digital services of a high-value industrial equipment business. The position focuses on handling service activations, subscriptions, and account-related requests for customers following major equipment purchases. The work itself is operationally simple but requires strict precision, professionalism, and execution quality. Errors directly impact customer satisfaction and internal sales relationships.
Job Responsibility:
Handle inbound calls and emails from customers and internal sales teams
Process and activate digital services, subscriptions, and add-ons
Validate customer information and ensure accurate account selection across systems
Input and update data across multiple platforms/tools with full consistency
Double-check all entries before submission to prevent errors
Follow through on requests to ensure completion without gaps or delays
Maintain clear, professional communication at all times
Support a seamless experience for high-value customers post-sale
Requirements:
Fully bilingual (English and French) — strong spoken and written English required
Excellent attention to detail (non-negotiable)
Strong professional communication skills, especially over the phone
Ability to multitask (handling calls while navigating systems)
Comfortable working in a fast-paced, high-responsibility environment
Clear speech and ability to communicate effectively in noisy or field conditions
Nice to have:
Trilingual candidates (English/French + Arabic, Spanish, Italian) are an asset
Experience in customer service or client-facing roles
Background in environments such as dealerships (service advisor, front desk), premium retail, or high-end service environments
Experience in call centers or structured support environments
Experience handling both live interactions and administrative processing