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Digital Customer Meeting Point Optimisation Leader

https://www.ikea.com Logo

IKEA

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Location:
Australia , Tempe

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you a data-driven digital commerce expert with a passion for creating seamless customer experiences? Do you thrive on turning insights into action, optimising every touchpoint of the customer journey to drive conversion? As the Digital CMP Optimisation Leader, you'll be at the forefront of our digital transformation, seeing the business through the eyes of the customer. You'll drive conversion and contribute to profitability by proactively analysing data, identifying opportunities, and leading improvements across all online KPIs.

Job Responsibility:

  • Defines and drives the Digital CMP performance and optimisation strategy
  • Analyses qualitative and quantitative data to uncover customer journey pain points and inefficiencies
  • Leads the implementation of tools, working methods, and best practices from global teams
  • Monitors and reports key e-commerce performance metrics
  • Oversees site health monitoring, incident resolution, and platform change deployments

Requirements:

  • 5+ years of experience in e-commerce, commercial leadership, or business performance management within omnichannel customer experience environments
  • Demonstrated success in optimizing online business performance and improving key performance metrics
  • Strong commercial acumen and knowledge of online retailing
  • Strong technical proficiency in data analysis tools and programming languages, including SQL, advanced Excel, and Python (preferred), along with proven experience in data visualization platforms such as Power BI or Tableau
  • Expertise in omnichannel customer journeys and optimization strategies
  • Advanced knowledge in data-driven decision-making, analytics, and decision intelligence
  • Proven ability to actively lead, coach, and communicate effectively across cross-functional teams and global environments
  • Strong capability to navigate and lead in complex, dynamic, and continuously evolving business environments
  • Demonstrated ability to work in agile environments
  • Knowledge of the unique IKEA range, with familiarity with IKEA values, brand positioning, and commitment to sustainability
  • Broad knowledge of direction setting, strategic and operational goal creation, and KPI follow-up

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
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