Digital Customer Meeting Point Development Leader Job at IKEA (Tempe)

New

Vp, Product - Digital Experiences

The Vice President (VP) of Product, Digital Experiences will play a pivotal lead...

Location

United States , Bellevue

Salary:

258000.00 - 349000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Over 10 years of experience in Digital Product Management, with a strong focus on app and web development in an agile software product environment, ideally within a large consumer organization managing applications with 50+ million MAUs
Consistent track record in leading the development and launch of high-scale digital applications, delivering impactful user experiences for millions of consumers
Extensive experience in managing and optimizing mobile and web-based products, with expertise in digital platforms, product lifecycle management, and customer-centric design
Strong background in working closely with cross-functional teams, including engineering, design, and marketing, to bring innovative digital products to market
5+ years of experience leading digital transformation efforts, driving innovation in web and app development, and successfully launching new product features at scale
Expertise in leading digital strategies and product roadmaps, with a focus on driving user engagement, retention, and overall business growth through innovative digital solutions
5+ years of experience leading and mentoring teams of 5 or more manager-level direct reports, fostering a culture of collaboration, accountability, and continuous improvement
Bachelor's Degree in Computer Science, Engineering, IT, or a related field
Demonstrated ability to drive the execution of digital strategies and achieve results in large-scale, consumer-facing digital products
Proven ability to inspire and lead teams, managing performance, development, and growth while fostering an environment of creativity, autonomy, and innovation

Job Responsibility

Develop and execute a comprehensive digital product strategy that aligns with the company's overall goals and objectives, with a focus on both consumer and micro-business segments
Identify and capitalize on emerging digital trends, technologies, and customer needs to ensure the product portfolio remains innovative and competitive
Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to create a cohesive and integrated digital experience across all platforms (T-Life, web, etc.)
Lead, mentor, and inspire a high-performing team, including Directors of Commerce, Service, Assisted Systems, Lifestyle, and Broadband (HSI + Fiber), ensuring alignment with the company’s objectives and fostering an environment of growth and innovation
Develop and implement strategies for talent acquisition, retention, and development within the digital product team
Establish clear performance metrics and accountability frameworks to track the success and impact of digital products
Ensure that digital experiences are tailored to meet the unique needs of both the Consumer and Micro-Business customer segments, focusing on improving usability, engagement, and conversion rates
Drive the development of scalable solutions to enhance the customer journey across both digital and traditional touchpoints
Oversee the integration of service, commerce, and lifestyle features that provide seamless experiences for users
Lead and prioritize the digital product roadmap, balancing short-term deliverables with long-term innovation initiatives

What we offer

medical insurance
dental insurance
vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Vp, Global Head Of Dtc

We’re looking for a seasoned ecommerce/DTC executive to serve as VP, Head of Glo...

Location

United States , New York

Salary:

275000.00 - 315000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

15+ years of leadership experience in DTC, global digital commerce, and digital strategy
Track record of scaling multi-brand or portfolio digital businesses, with P&L ownership with an understanding of Brand led commerce, subscription dynamics, and it’s their balance with NPS
Strong people leader with experience developing leaders and large global teams
Skilled at balancing brand differentiation, bringing to life the Brand, with enterprise-wide scale and efficiency
Customer-obsessed, with the ability to translate customer needs into actionable strategies
Excellent communicator and influencer, capable of aligning stakeholders, partners, and brand leaders
Analytically fluent. Understands how a business works from the big picture down to the granular, making shrewd recommendations along the way. Comfortable with data, but also leans on experience — comfortable with a variety of data and able to root cause analysis. Ability to digest, synthesize, and share with stakeholders strategic plans
Deep expertise in an end-to-end DTC business within an omnichannel portfolio, with proven results in driving revenue, margin, and customer growth
Adept and experienced with digital platforms, e-commerce tech stacks, and modern UX/product practices
Versed in best practices and has a strong perspective for UX/UI. Can lead a multi-brand architecture strategy. Experience partnering closely with engineers and technology partners

Job Responsibility

Define the Multi-Brand DTC Strategy: Build and execute a global strategy that scales DTC across Harry’s, Flamingo, Mando, and Lume while respecting their unique positioning and customer bases
Deliver Across Portfolios: Own the KPIs for all brand DTC channels, aligning strategies with broader omnichannel goals
Lead & Develop Senior Leaders: Manage the Heads of DTC for each brand, fostering strong leadership, collaboration, and talent development across teams, building a long-term pipeline of talent
Balance Global Scale & Local Relevance: Leverage shared platforms (i.e. Shopify eco-system), tools, and best practices across brands while empowering localized innovation where it matters
Champion Omnichannel Consistency: Partner with retail and wholesale leaders to ensure digital aligns seamlessly with offline touchpoints, pricing, and promotions
Elevate the Customer Experience: Ensure that every digital experience—from site navigation, UX, UI, to checkout to post-purchase—delights customers, improves NPS, and deepens loyalty
Customer Service Excellence - Cultivate the entire customer journey, including every single connection point. Develop best practices and learnings across our entire customer service organization, leverage our rich data stack, our AI capabilities, and bring learnings into the broader DTC business, omnichannel strategy, and brand
Drive Innovation: Bring forward new capabilities (e.g. GenAI, personalization, unique marketing flows, etc), explore new product innovation and messaging, and explore business models (e.g., subscriptions, bundling, trial flow, etc.) to meet our brands goals and connect with our customer
Be the Voice of Digital at the Table: Represent digital priorities with leadership, partners, and stakeholders, ensuring digital commerce is central to the company’s differentiating value proposition to drive CPG 2.0

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Account Manager, Customer Experience (B2B)

Amsive is hiring an Account Manager, Customer Experience, with prior experience ...

Location

United States , New York

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

2-4+ years of experience managing digital marketing programs across SEO, SEM, and other paid media channels (CTV, Linear TV)
2+ years of experience in agency environment and proven success in managing client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.)
Must have experience overseeing implementation or managing and executing multi-channel digital marketing campaigns as main client point of contact
Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
Strong grasp and demonstrated application of marketing and communication principles
Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
Demonstrated excellence in building and maintaining profitable client relationships
Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space

Job Responsibility

Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions)
Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
Become proficient in company designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs through proactive communication
Log all resource hours into Amsive designated project management tool (Asana) daily
Schedule, organize and facilitate client campaign initiatives across all agency channels
hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
Oversee implementation, delivery, and execution of program promise
manage client expectations by providing timing and budget implications of scope change requests

Fulltime

New

Country Site Merchandising Leader

Are you a commercially savvy digital leader with a passion for creating seamless...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience working with online commerce, sales, marketing or equivalent
Demonstrated experience in omnichannel customer journeys and understanding how commerciality and site merchandising drive seamless customer experiences across channels
Strong documented managerial and leadership skills, including the ability to lead a direct team while also driving collaboration and influencing outcomes across cross-functional teams in a matrix environment
Proven ability to develop and execute strategic merchandising plans that balance commercial priorities with customer needs, delivering measurable improvements in conversion and customer satisfaction
Demonstrated expertise in improving profitability and managing complex digital operations, with strong analytical skills in tracking performance metrics and translating data insights into actionable optimization strategies
Strong ability to navigate and lead in a complex, dynamic, and continuously evolving business environment, driving change in a positive way to reach business goals while inspiring and influencing the many leaders and co-workers
Knowledge of the unique IKEA range and familiarity with IKEA values and brand, with the ability to lead the business through people and create customer value in everything you do

Job Responsibility

Partnering with selling, marketing, fulfillment, and core services to ensure an integrated and seamless customer journey across digital channels, optimising for conversion and profitability
Strengthening range presentation and experience across digital customer meeting points and relevant pages with key stakeholders
Developing and implementing merchandising plans, including content, range presentation, and sales steering input for product launches, campaigns, and seasonal activities aligned with core area plans and commercial calendar to maximise omni sales potential
Tracking, analysing, and reporting on performance metrics such as customer feedback, product sales and margin, search behaviour, funnel-step conversion, basket-analysis, and related selling, using insights to optimise performance
Actively working with all key stakeholders in commercial and digital to secure integration, shared focus, and maximum impact

Fulltime

Customer Service Team Leader

Temp role for 6 months. Main purpose of job: You will be responsible for leading...

Location

United Kingdom , Keele

Salary:

Not provided

Freedom Fibre

Expiration Date

Until further notice

Requirements

Working within Telecoms, specifically Fibre related products
Customer Services Training/Experience
Team Management Experience
Working within a Service Support Environment
Using Service Desk applications
A graduate and/or post graduate qualification in a business-related subject is desirable
ITIL – Foundation
NVQ – Customer Service (Desirable)
People Manager / Leader
Using Service Desk applications e.g CRM, ASC, Confluence

Job Responsibility

Lead and develop the LilaConnect Customer & Technical Support Representatives, day-to-day operational activities and Service Levels
Create a great team environment, friendly and hard working
Monitor and report service performance and drive continuous improvement activities where issues are found with products, processes or systems
Responsible for day-to-day operational activities and act as first point of call for support escalations which are impacting customers or agents including guidance and managing complaints
Monitor all customer satisfaction and support channels daily contacts (digital and voice) and ensure all customer support resources are managed to meet customer demand and monitor service level performance
Work closely with internal departments to ensure customer service processes and queries are managed with service levels, quality and compliance standards
Identify, escalate and resolve any customer issues (early life, in-life or when offboarding) and keep management informed on any in day/week/month trends
Drive continuous improvement of processes and business efficiencies, quality and customer experience
Lead the Customer Support Team by chairing team huddles, 1-2-1 performance development and support individual coaching and additional training for agents
Work within the relevant LilaConnect policies and compliance adherence e.g. Information Security, GDPR

What we offer

25 days paid vacation
Extra day for your birthday
Flexible working hours
Hybrid working
Regular social & team events twice a year
Attractive benefits package
Equal Opportunity Employer
Relaxed and industrious atmosphere where you will be encouraged to speak out and contribute wherever you feel you have something to offer

Product Solution Architect

We are looking for a Product Solution Architect to lead the conception and defin...

Location

United States , New York

Salary:

180000.00 - 225000.00 USD / Year

Click Therapeutics

Expiration Date

Until further notice

Requirements

7-10+ years of experience working in a Product Management, Solutions Engineering, or a similar cross-functional role in an agile environment for mobile or software products
5+ years working in Healthcare, ideally in a digital health or regulated environment
Experience meeting with external customers or partners to define technical and product requirements
Experience using GenAI tools and developing LLM-enabled processes for ongoing process improvement
Background or previous experience in neuroscience, psychiatry, psychology, behavior change, digital health or a related field
Proven ability to work on cross-functional teams to deliver software applications
Excellent verbal and written communication skills to define product requirements, create project estimates, and work effectively with stakeholders and upper management
Strong technical leadership, project management, business analysis, and analytical problem-solving skills
Experience translating technical concepts and solutions to non-technical and executive audiences
A passion for improving healthcare and bringing innovative solutions to life

Job Responsibility

Lead the product conceptualization and scoping process for new product concepts that deliver therapeutic value to our patients and partners in collaboration with scientific, business, and engineering leaders
Lead product concept definition, establish clear requirements, and develop product roadmaps for new initiatives
Meet with potential partners, customers, and internal stakeholders to gather insights, define project scope, and build strategic alignment
Deliver product demos, facilitate workshops, and represent product and technical capabilities externally
Serve as the primary point of contact for Technical Due Diligence conversations demonstrating a strong understanding of product design, engineering, cybersecurity, data infrastructure, and AI/ML concepts
Develop and manage project and product estimations, creating timelines and roadmaps to ensure timely development and testing of new concepts
Deeply understand and synthesize the complexities of the healthcare environment, including patient journeys and clinical workflows, to identify high-potential product opportunities
Develop Compelling Narratives and Visuals supporting creation of visually engaging presentations, collateral, and prototypes that clearly articulate platform and product vision, technical feasibility, and value propositions to both technical and non-technical audiences
Create prototypes using GenAI or low code tools to validate or visualize patient treatment concepts and drive interest
Lead rapid user and market research to rapidly deepen our understanding of a product concept, market, or patient population

What we offer

Medical, Dental, & Vision Insurance
401k Employer Matching
One Medical
Fertility Care & Family-Building Support
Professional Development Stipend
Unlimited PTO
Caregiving Benefit
Competitive Salary with Annual Review
Cash Bonus
Stock Options

Fulltime

Partner Sales Executive

Microsoft is looking for a top performing Senior Partner Sales Executive with se...

Location

France , Paris

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Relentless focus on the partner experience and ability to develop new relationships with strategic partners based in trust and partnership
Effectively navigate through ambiguity and complexities related to client management
Partner with the account team to ensure proposals are meaningful, persuasive and relevant to clients
Evangelize Microsoft Advertising platforms and deliver training programs as appropriate to our customers
Balance of passion and objective business judgment
Exceptional written and verbal communication and presentation skills across all levels of the organization
Proven ability to understand customer needs, create and build ongoing relationships and deliver customized, customer-focused pitches and solutions
Experience establishing and nurturing mid to senior-level, long term relationships with digital marketing executives and advertising community thought leaders
Proven track record of exceptional performance, high productivity and meeting deadlines
Consolidated business experience

Job Responsibility

Reach and exceed personal sales quota. Through thoughtful and strategic planning, the individual in this role will achieve their personal sales quota for their assigned book of business and pipeline. Formulate a sales strategy and vision for each partner in the book.
Build intentional partner relationships that drive revenue. Conduct proactive engagements to develop trusted advisor status, build loyalty, improve business understanding/education and deepen relationships. Develop and nurture relationships with your partners to increase satisfaction year over year.
Plan and pitch proactive solutions that grow revenue and meet advertiser needs. Identify opportunities and create compelling proposals that meet customer goals.
Act as strategic thought leader for a partner-focused account team. Develop and grow mutually beneficial working relationships with key internal stakeholders. Build and maintain a network of key internal contacts and utilize these relationships to present a united front to Partners and secure strong cross-group collaboration that enables quick responses.
Continually develop industry knowledge and grow professionally. Develop and maintain an expert level understanding of the search industry and trends affecting or influencing the marketplace and provide insights to partners.

Fulltime

Digital Customer Meeting Point Development Leader

IKEA

Location:
Australia , Tempe

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 10, 2026

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