Digital Customer Lifecycle Manager Job at Staples (Framingham)

Senior Manager Customer Experience & Digital Transformation

This role is responsible for designing and executing a fit-for-purpose OTC and c...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience
Master’s degree and 6 years of experience
Bachelor’s degree and 8 years of experience
Proficiency English language
BS/MS Degree with 10+ years of experience leading a large service-oriented operations organization focused on customer success, revenue growth and sales
5+ years of experience working with SAP Order to Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role
Minimum of 3+ years being responsible for full lifecycle, end-to-end SAP Order to Cash implementations, including hands-on design and configuration experience
At least 2 years’ BPO proven experience working in a supervisory role with the ability to collaborate with global cross-functional and cross-regional teams
Must be enthusiastic, self-motivated, high-energy and a driven problem solver – especially in face of resistance or setbacks

Job Responsibility

Analyze business metric data (e.g., KPIs) to identify improvement opportunities and drive performance
Collaborate with Quality, Compliance, Finance, Commercial, IS, and vendors to streamline processes, integrate digital tools, and remove friction points
Present insights and guide decision-making through impactful storytelling and analytics
Provide regular reports and data-driven recommendations to enhance customer experience
Leverages deep OTC knowledge to find opportunities, reduce risks, and design high-impact, efficient solutions
Review transactional backlogs, risks, and proactively plan mitigation strategies
Anticipates market and customer shifts, continuously assessing performance and closing gaps to stay ahead
Ensure accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter-end management)
Prepare and review analytics to supervise operational effectiveness
Lead change management activities to implement critical initiatives

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Customer Success Manager

The Customer Success Manager is a key role within the Customer Experience organi...

Location

United Kingdom , London

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

Speak Spanish and English fluently
Solid background in customer success, account management, or project management within the SaaS or tech industry
Expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation
Experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
Strong track record in managing high-value customer accounts, driving retention, and achieving growth targets

Job Responsibility

Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT
Drive adoption of our software and identify opportunities for expansion
Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo’s solutions
Engage with customers in insightful ways, including delivering personalised, action-focused business reviews
Understand the signs of risk and proactively identify it
Capable of devising strategies to mitigate risk and executing defined action plans
Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team
Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo

What we offer

Flexible working hours
Hybrid setup allowing 3-4 days working from home
25 days of annual leave
Option to Work from Anywhere for up to 30 days per year
£450 budget to enhance your home office
£80 monthly sustainable transportation allowance for eco-friendly commuting
26 weeks of paid maternity leave
4 weeks of paid leave for the second parent
Up to 20 weeks of fully paid shared parental leave
Gradual return to work program

Fulltime

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Product Manager – Digital Banking

A Tyfone Product Manager, specializing in Digital Banking, will be working on cu...

Location

United States

Salary:

Not provided

Tyfone

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering fields
Business master’s degree preferred
Three to five years’ experience, preferably in Banking / Finance / SaaS / mobile related domains
Experience in B2B2C Fintech space in the US is preferred but Europe/Asia could work
Experience with strategic planning and product management fundamentals like developing use cases, flowcharts, and user journeys, with an emphasis on digital banking workflows and client lifecycle
Proficiency in using LLM-based AI tools across all aspects of product work is non-negotiable
Strong bias towards action and outcomes
Ability to clearly communicate professionally in verbal and written forms is essential
Experience using documentation and data analysis tools
A deep understanding of system design principles

Job Responsibility

Carry out market research to establish a competitive landscape and market definition within the digital banking space using automated workflows of custom AI agents
Research potential product features in terms of usage, best practices, corporate regulatory compliance (e.g., AML, KYC), financial crime/fraud potential specific to commercial transactions, and general money movement practices followed by accounts and financial controllers in the US
Research and evaluate potential partner integrations focusing on relevant ecosystems (e.g., core banking, payment processors, PFM tools) for differentiation, customer experience, revenue potential, and speed-to-market
Develop rationale, value definition, and differentiation for product features focussing on optimizing client financial health, convenience, and security
Drive product strategic planning, backlog grooming, and roadmap definition
Peruse the final product, by being an internal customer to the engineering team, essentially performing Internal User Acceptance Testing and feature sign-off
Manage the product lifecycle from market/customer requirements to tactical activities leading to general availability, handing off delivery and support
Launch planning and Go-to-market strategy support
Drive product development across development teams through problem definition, requirements clarifications and finalization, scope definition, and co-ordination between teams
Achieve customer discovery using rapid prototyping techniques powered by Generative AI and vibe coding tools

Growth Manager, Digital Marketing

The Growth Manager in the Digital Marketing team will be responsible for driving...

Location

United States , San Mateo

Salary:

145000.00 - 190000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

Proven experience in digital marketing and paid customer acquisition (B2B preferred)
Strong understanding of social media platforms such as LinkedIn, Meta, X, Google and experience in running campaigns at various stages of the funnel (top, middle, bottom)
Demonstrated ability to collaborate cross-functionally with sales, marketing operations, product marketing and creative teams
Proficiency in data analysis, knowledge of Excel preferred
Experience managing large-scale marketing campaigns, lead follow-up and conversion into pipeline and optimizing performance through the funnel

Job Responsibility

Pipeline Generation & Strategy: Develop and execute strategies that drive pipeline growth through digital marketing campaigns and focusing on channels such as LinkedIn, Meta, X, Google and Reddit
Campaign Execution & Optimization: Manage the full lifecycle of marketing campaigns—from planning to execution (i.e. strategizing on what campaigns and ads you will run) to performance analysis. Continuously monitor and optimize campaigns, running experiments to improve outcomes and reporting key metrics
Cross-Department Collaboration: Work closely with internal teams across data science, marketing development representatives (MDRs), marketing operations, product marketing, and sales to ensure campaign success. Continuously monitor and optimize campaigns, running experiments to improve outcomes and reporting key metrics
Performance Monitoring & Insights: Track and analyze key campaign metrics identify trends, measure campaign effectiveness, and optimize strategies for maximum ROI. Regularly communicate insights and learnings across departments to ensure alignment and drive continuous improvement

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

Digital Life Garage Customer Engagement Advisor

HPE Digital Life Garage Customer Engagement Advisor role focused on applying cus...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS in Marketing or related field
MBA preferred
7+ years marketing experience
Industry, sales, channel and/or project management experience a plus
Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management
Experience in developing and driving consistent field adoption of industry/segment message
In-depth knowledge of industry and customer segments and demand generation program
Familiarity with and/or experience in partner management
Excellent written/oral communications and analytical skills
Excellent interpersonal skills

Job Responsibility

Define customer experience requirements across customer touchpoints
Apply and tailor customer experience design methods to lead complex cross-functional teams
Lead cross functional team to design customer experience across the entire customer lifecycle
Lead horizontal teams to deliver experiences to the market
Develop and implement customer experience metrics
Design and manage customized customer experiences and briefings for the briefing center(s)
Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s)
Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship
Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center
Execute customer retention program and user groups

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Digital Production Account Manager

Are you a highly organized and creative individual with a keen eye for design an...

Location

Thailand , Bangkok

Salary:

Not provided

Hogarth

Expiration Date

Until further notice

Requirements

Knowledge from working in an advertising adaptation role preferred
Knowledge of business operations and change management preferred
Knowledge of new business set up and deployment preferred
Focus on continuous improvements, delivering excellent quality and high levels of customer service
Understanding of financial compliance procedures
Sound technical understanding of client requirements
Commercial acumen
Excellent negotiation and problem-solving skills
Attention to detail and an eye for producing quality work is a must
Ability to operate the design via Adobe Creative Suite solutions

Job Responsibility

Serve as the primary point of contact for clients throughout the digital design production lifecycle
Manage and translate client expectations regarding design timelines, scope, and final deliverables to ensure client satisfaction and project success
Critically evaluate and consolidate client feedback on design drafts and clearly and accurately brief these revisions to the designer/design team
Proactively communicate project status, potential challenges, and timelines to clients and internal stakeholders
Ensure all designs meet the client's original brief, brand guidelines, and technical specifications
Execute minor to moderate design revisions and adaptations directly using Adobe Illustrator and Adobe Photoshop
Prepare and optimize digital assets for various platforms (e.g., social media, POSM)
Assist the design team with production tasks, file preparation, and quality assurance checks before final client delivery
Maintain an organized system for digital assets and project files

Digital Production Account Manager

Are you a highly organized and creative individual with a keen eye for design an...

Location

Vietnam

Salary:

Not provided

Hogarth

Expiration Date

Until further notice

Requirements

Knowledge from working in an advertising adaptation role preferred
Knowledge of business operations and change management preferred
Knowledge of new business set up and deployment preferred
Focus on continuous improvements, delivering excellent quality and high levels of customer service
Understanding of financial compliance procedures
Sound technical understanding of client requirements
Commercial acumen
Excellent negotiation and problem-solving skills
Attention to detail and an eye for producing quality work is a must
Ability to operate the design via Adobe Creative Suite solutions

Job Responsibility

Serve as the primary point of contact for clients throughout the digital design production lifecycle
Manage and translate client expectations regarding design timelines, scope, and final deliverables to ensure client satisfaction and project success
Critically evaluate and consolidate client feedback on design drafts and clearly and accurately brief these revisions to the designer/design team
Proactively communicate project status, potential challenges, and timelines to clients and internal stakeholders
Ensure all designs meet the client's original brief, brand guidelines, and technical specifications
Execute minor to moderate design revisions and adaptations directly using Adobe Illustrator and Adobe Photoshop
Prepare and optimize digital assets for various platforms (e.g., social media, POSM)
Assist the design team with production tasks, file preparation, and quality assurance checks before final client delivery
Maintain an organized system for digital assets and project files

What we offer

Hybrid working model
A culture of creativity, belonging and continuous learning
Exciting career opportunities
Inclusive environment

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Digital Customer Lifecycle Manager

Job Description

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