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Digital Customer Experience Manager

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Blu Digital

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Location:
United Kingdom , London

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Category:
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Contract Type:
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Salary:

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Job Description:

Our client, a fast-growing sustainable Ecommerce brand is looking for a strong Digital Customer Experience Manager to lead their Customer Service function. The role is pivotal in delivering outstanding customer service and experiences on a global scale, provide data reports and continually improve customer experience online including customer journeys. You will control the customer experience strategy and operations, including improving online payments and returns. The role will be focused on global reach, if you have experience of this it would be beneficial. The ideal candidate will have online experience as well as customer service experience and be able to own strategy and implementation. You will be able to work in a start-up, fast paced environment with an ability to work in an agile way.

Job Responsibility:

  • lead the Customer Service function
  • deliver outstanding customer service and experiences on a global scale
  • provide data reports
  • continually improve customer experience online including customer journeys
  • control the customer experience strategy and operations
  • improve online payments and returns

Requirements:

  • online experience
  • customer service experience
  • ability to own strategy and implementation
  • ability to work in a start-up, fast paced environment
  • ability to work in an agile way

Nice to have:

experience of global reach

Additional Information:

Job Posted:
December 06, 2025

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