Digital Customer Experience Management Analyst, CVS Health

CVS Health

Location:
United States, Woonsocket, Rhode Island

Category:
IT - Administration

Contract Type:
Not provided

Salary:

43888.00 - 102081.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Support Voice of Customer insights and Operational Monitoring for priority areas across the enterprise
Utilize both qualitative and quantitative data to ensure optimal site health and move the needle on satisfaction scores
Stay abreast of the fast-moving industry to identify the latest market developments, synthesize competitive research insights, and inform a product roadmap that drives customer satisfaction and improved conversion

Requirements:

Ability to Manage small projects in support of the Product Management team
Ability Analyze and take action on key metrics, in partnership with Product Managers and IT teams
Ability to identify/prioritize Customer Experience (CX) opportunities across the breadth of our digital tools

Nice to have:

Proficiency in Microsoft Excel, Word and PowerPoint
Experience in quantitative and qualitative analysis and research
Strong analytical and technical skills
Excellent written and verbal communication skills
Well organized, entrepreneurial, and able to prioritize among multiple projects with limited supervision
Outstanding interpersonal skills and ability to develop relationships across diverse teams
Demonstrated strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 16, 2025

Expiration:
July 05, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Digital Customer Experience Management Analyst