Digital Customer Experience Consultant Job at Randstad (Athens)

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Specialized Sales IT - Digital Experience Platforms

At Inetum Belgium, we offer more than just a job; we provide an inspiring enviro...

Location

Belgium

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Proven track record of interacting and building relationships with C-level client contacts
+5 years of experience in Digital Sales, preferably in the domain of Digital Experience Platforms
Strong knowledge of the business environment/business development
Ability to detect business opportunities and translate technical features into business value
Thrive working closely in a cross functional way within or at cross-BL level to create business opportunities
Can handle stress and a multi-focus job within a fast-paced environment
Experience managing service/business offerings
Customer focused and aim for long-term relationships
Entrepreneurial mindset with a strong interest in business development
Pro-active, strong willed, dynamic, ambitious and results driven

Job Responsibility

Operate as a Trusted Technology Advisor for customers
Listen to customer needs, analyze them and co-build customized and innovative solutions
Business development by selling solutions that make digital life easier for clients
Maintain and develop network to monitor new developments, trends and key actors in the ecosystem
Manage relationships with key decision makers and C-levels
Conduct research and competitor analysis to define strategies

What we offer

Opportunity for meaningful job where you can make a difference
Continuous professional evolution with variety of training opportunities
Relevant career opportunities
Flexible hours, satellite offices, home working and informal no-nonsense environment
32 days of annual leave
Company car and national fuel/charging card
Group insurance and hospitalization insurance
Competitive gross salary with attractive bonus scheme

Fulltime

Digital Customer Success Manager

As a Digital Customer Success Manager, you will support our clients in their dig...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

First experience in a Customer Success Manager position
First experience in a Training Organization (training manager, trainer, training assistant)
First experience in a consulting firm
A keen interest for the digital industry, education and e-learning
Excellent interpersonal and communication skills
Native French
Excellent English proficiency (B2 minimum)

Job Responsibility

Support clients in their digital training strategy through the 360Learning platform
Ensure the business impact of our solution in accordance with client objectives
Ensure the renewal of your client portfolio
Create and develop processes to handle a one-to-many approach
Create and develop reporting and communication processes
Drive renewal calls
Drive new customer onboardings
Organize and present webinars
Drive initiatives on specific topics
Successfully onboard new customers and ensure launch is on time

What we offer

Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion ERGs
Corporate Social Responsibility framework

Fulltime

Digital Customer Success Manager

As a Digital Customer Success Manager, you will support our clients in their dig...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

First experience in a Customer Success Manager position
First experience in a Training Organization (training manager, trainer, training assistant)
First experience in a consulting firm
A keen interest for the digital industry, education and e-learning
Excellent interpersonal and communication skills
Native French
Excellent English proficiency (B2 minimum)

Job Responsibility

Support clients in their digital training strategy through the 360Learning platform
Ensure the business impact of our solution in accordance with the objectives set with the clients
Ensure the renewal of your client portfolio
Create and develop processes to handle a one-to-many approach
Create and develop reporting and communication processes
Drive renewal calls
Drive new customer onboardings
Organize and present webinars
Drive initiatives on specific topics such as ‘office hours’
Successfully onboard new customers and ensure the launch is on time

What we offer

Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France
Equity
Variable compensation component

Fulltime

Senior Consultant

We are seeking dynamic Senior Consultants within frog’s Customer Experience (CX)...

Location

United States , New York

Salary:

120000.00 - 150000.00 USD / Year

frog

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in two or more of the following areas: Strategy consulting: designing growth strategies, go-to-market plays, and business transformation programs
Marketing, sales, or service strategy & activation: Experience either in agency or in-house defining marketing campaigns/strategies, customer segmentations, sales growth strategies, contact/service center expertise, or similar to help a brand reach and deliver their customer experience in the right channel, at the right time, and with the right message
Transformation & operating model strategy: Experience creating and/or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models, and considering the people/process/technology impacts of market changes on organizations
Innovation & design strategy: Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models
Commercial/financial modeling: Proficiency in business case development and revenue modeling
Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients
Experience in working on solutions for Financial Services, or Consumer Products would be highly advantageous
Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills
fluent in English
Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude

Job Responsibility

Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
Contribute to business development efforts through research, proposal development, and strategic recommendations

What we offer

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Fulltime

Digital Transformation Consultant

Digital transformation Consultant role focusing on helping Utilities clients wit...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Min 7 years of successful experience as an advisory consultant and project manager within the Utilities context (Electricity, Gas, or Water)
Fluent in Dutch and English, spoken and written
French is a plus
Knowledge and experience in advising, designing, and implementing improvement initiatives related to the optimization of core business processes for Utilities
Business framing of digital topics such as Data Solutions, IoT, Hyper Automation, and SAP solutions
Aligning IT direction with business objectives
Initiating new ideas and challenging the status quo
Commercial flair and a strong professional network

Job Responsibility

Execute strategy to become preferred digital business partner for Utilities clients by 2026
Help clients lead the energy transition in volatile market
Understand context, way of working, and challenges of Utilities customers
Help clients in their optimization process
Manage large, complex IT projects
Enable businesses to enhance operational performance and gain competitive edge

What we offer

Mobility options including company car
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through Sopra Steria Academy
Career development opportunities both local and international
Team events

Fulltime

Bilingual Business Consultant

As a Business Consultant, you will play a critical role in helping enterprise cl...

Location

United States

Salary:

90000.00 - 120000.00 USD / Year

Quantum Metric

Expiration Date

Until further notice

Requirements

Language Requirements: be fluent in both English and Spanish, with the ability to effectively support and communicate with customers in both languages
Experience & Background: 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact
Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges
Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus
Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level
Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants
Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities
Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices
Hours: The role requires working hours that align with the USA Central Time zone to effectively collaborate with core teams and stakeholders

Job Responsibility

Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality
Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting
Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing
Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value
Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy
Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed, modeling best-in-class consulting practices
Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership

What we offer

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off

Fulltime

German Digital Ads Sales Consultant

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Language Maestro: Fluent in German, good English
Tech Savvy: Curious about the latest tech
Customer Charmer: Experience is a bonus
Communication Virtuoso
Empathy Expert

Job Responsibility

Problem-Solving Super Hero
Experience Crafting Guru
Product/Service Sherlock
Joy Spreader
Customer Kingdom Insider

What we offer

Skyrock Growth with a 12-month renewable contract
Portuguese Extra Delights: Meal vouchers, 2 extra salaries
Guardians of Wellness: Private health insurance after 6 months
Flight to the Future: Covered flight expenses
First-Class Arrival: Airport pick-up and settling assistance
Nest in Comfort: Accommodation provided in shared apartments
Language Safari: Complimentary Portuguese lessons
Active & Awesome: Free sports activities
Football tournaments
beach barbecues

Fulltime

Digital Customer Experience Consultant

Randstad

Location:
Greece , Athens

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 11, 2026

Expiration:
March 11, 2026

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Job Description:

Job Responsibility:

Requirements:

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Location:
Greece , Athens

Category:
Consulting

Contract Type:
Not provided

Job Posted:
March 11, 2026

Expiration:
March 11, 2026