CrawlJobs Logo

Digital Customer Engagement Manager

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Hyderabad

Category Icon
Category:
Consulting

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The digital Customer Engagement Manager (dCEM) is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The CEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The CEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with SAP. The CEM manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Enterprise Cloud Services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle.

Job Responsibility:

  • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Initiates digital service kick off for customers
  • Ensures periodic service reviews to track the service quality across a range of customers
  • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
  • Supports in de-escalations of critical customer situations
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Executes technical feasibility studies / solution reviews (if applicable)
  • Contributes to customer release and maintenance activities
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
  • Executes and supports problem management and continuous improvement
  • Support customer satisfaction surveys
  • Reviews SLA service credit cases
  • Supports commercial change requests
  • Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime
  • Structured Knowledge Documentation: the working procedures for Supplier - derived from the processes maintained by SAP - will be documented by the Supplier, reviewed and signed off by SAP and be fully part of the managed services orchestration
  • Systematic and faster onboarding of associates: mandatory trainings documentation
  • Assess the current skill level and plan for competency uplift: report to be shared on a quarterly basis
  • Enable continuous delta KTs on new topics and refresher sessions

Requirements:

  • Engineering graduate
  • Minimum 4+ years of overall work experience
  • Minimum 3 years of customer facing experience
  • Minimum 3 years of technical experience
  • Expertise in SAP S/4HANA

Additional Information:

Job Posted:
March 03, 2026

Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Digital Customer Engagement Manager

Digital Life Garage Customer Engagement Advisor

HPE Digital Life Garage Customer Engagement Advisor role focused on applying cus...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BA or BS in Marketing or related field
  • MBA preferred
  • 7+ years marketing experience
  • Industry, sales, channel and/or project management experience a plus
  • Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management
  • Experience in developing and driving consistent field adoption of industry/segment message
  • In-depth knowledge of industry and customer segments and demand generation program
  • Familiarity with and/or experience in partner management
  • Excellent written/oral communications and analytical skills
  • Excellent interpersonal skills
Job Responsibility
Job Responsibility
  • Define customer experience requirements across customer touchpoints
  • Apply and tailor customer experience design methods to lead complex cross-functional teams
  • Lead cross functional team to design customer experience across the entire customer lifecycle
  • Lead horizontal teams to deliver experiences to the market
  • Develop and implement customer experience metrics
  • Design and manage customized customer experiences and briefings for the briefing center(s)
  • Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s)
  • Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship
  • Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center
  • Execute customer retention program and user groups
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...
Location
Location
United States , Chicago
Salary
Salary:
137700.00 - 164475.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
  • 3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
  • 3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
  • Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
  • Ability to run complex, simultaneous, cross-functional initiatives
  • Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
  • Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
  • Strong analytical and program management skills with an aptitude for working with data
  • Expertise identifying trends through data analysis and turning insights into actionable outcomes
  • Experience with Tableau, Looker, Power BI
Job Responsibility
Job Responsibility
  • Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
  • Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
  • Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
  • Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
  • Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
  • Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
  • Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
  • Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
  • Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
  • Collaborating with our other key programs such as voice of customer, enterprise community, and scale community
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...
Location
Location
United States , San Francisco
Salary
Salary:
153000.00 - 182750.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
  • 3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
  • 3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
  • Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
  • Ability to run complex, simultaneous, cross-functional initiatives
  • Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
  • Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
  • Strong analytical and program management skills with an aptitude for working with data
  • Expertise identifying trends through data analysis and turning insights into actionable outcomes
  • Experience with Tableau, Looker, Power BI
Job Responsibility
Job Responsibility
  • Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
  • Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
  • Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
  • Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
  • Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
  • Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
  • Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
  • Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
  • Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
  • Collaborate with our other key programs such as voice of customer, enterprise community, and scale community
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family
  • All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)
  • Fulltime
Read More
Arrow Right

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
Job Responsibility
Job Responsibility
  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
What we offer
What we offer
  • 25 days’ holiday
  • Buy up to 5 more days holiday
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match
  • 4 x life assurance
  • Flexible working
  • Fulltime
Read More
Arrow Right

Customer Engagement Director EMEA

Within Belden’s Commercial Operations Team, the Customer Engagement Director is ...
Location
Location
Netherlands , Venlo
Salary
Salary:
Not provided
belden.com Logo
Belden, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completed bachelor’s or master’s degree in Business Administration, Engineering, or a related field
  • A strong customer-centric mindset with a passion for delivering outstanding customer experiences
  • Proven experience in a senior leadership role focused on customer engagement, customer care, or commercial operations
  • Demonstrated ability to lead, develop, and inspire high-performing teams
  • Strong understanding of customer journey mapping, customer experience best practices, and operational efficiency principles
  • Experience with digital transformation initiatives and leveraging technology to enhance customer interactions and streamline processes
  • Excellent analytical skills with the ability to establish and interpret KPIs to drive continuous improvement
  • Exceptional communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with diverse internal and external stakeholders
  • Proficiency in English (written and verbal)
Job Responsibility
Job Responsibility
  • Champion a customer-centric culture across the organization and develop capabilities for exceptional customer interaction
  • Lead, mentor, and develop high-performing teams responsible for key customer engagement activities, including quoting, order entry, order management, and post-sales support
  • Ensure seamless and consistent customer experience throughout the entire lifecycle, from pre-sales information (quotes, pricing, availability) to post-sales order management (order status, order entry, delivery, repair/warranty)
  • Optimize customer-facing processes (quotes, orders, inquiries) and drive continuous improvement initiatives to enhance efficiency and quality
  • Leverage digital tools and innovative solutions to improve customer engagement and operational performance
  • Define, monitor, and report KPIs for customer experience, engagement quality, and process effectiveness
  • Collaborate cross-functionally to integrate processes and strengthen customer relationships, supporting growth and retention goals
  • Drive customer relationship development strategies to support Belden's growth targets and enhance customer retention and loyalty
What we offer
What we offer
  • hybrid and remote work practices where feasible
  • flexible working hours
  • an employee stock purchase plan
  • parental leave benefits
  • paid leave for volunteer work in your community
  • multiple and frequent training opportunities
  • professional talent management and succession planning
  • corporate health and well-being initiatives
  • a work culture which includes commitment to diversity, equity, inclusion and sustainability
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E / B.Tech (Any stream) / B.Sc (IT)
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E / B.Tech (Any stream) / B.Sc (IT)
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager you will be responsible for providing complete sup...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://clevertap.com/ Logo
CleverTap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation- B.E / B.Tech (Any stream) / B.Sc (IT)
  • Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Job Responsibility
Job Responsibility
  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers’ businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concerns with confidence, putting them at ease
What we offer
What we offer
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy