Digital Customer and Consumer Lead

Coca- Cola HBC Digital Customer & Consumer Platform Services team is currently seeking a confident, creative, and customer-focused Business Partner. In this role, using extensive research methodologies, you will perform detailed research in your assigned field, analyze the gathered evidence, and present your findings. You will play a vital role in sourcing and extracting valuable customer, competitor, and market information to benefit our organization when developing technology solutions. In the discovery phase, you will oversee planning, designing and carrying out activities with users and customers that help D&TP and business teams get a deep understanding of all interaction touch points in using our solutions and products. Your role will be to inform new propositions, services and interaction design based on evidence of user needs with an objective our technology products and services achieve business outcomes. In addition, materialize tangible business value through implementation & adoption of products & features. Your role will be focusing on identification of users’ behaviors, needs and motivations through observation techniques, task analysis, and other methodologies that incorporate both the social and technological context. You will need to ensure significant involvement of business users in the design of the end-to-end journey of a service/solution to uncover opportunities for new solutions, technology products and services. This is an exciting opportunity for an experienced technologist and designer looking for a highly diverse, creative, innovative customer-facing role where no two projects are the same. If you have strong observation, critical thinking, and inter-personal skills as well as impeccable attention to detail along with the ability to work in a fast-paced environment then we are looking for you