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We are seeking a dynamic and self-motivated Digital Content Writer (Content Designer) to join our clients collaborative and empathetic team. In this role, you will be responsible for crafting, editing, and proofreading compelling copy for our public-facing digital channels. Working closely with cross-disciplinary design teams, your goal will be to develop innovative, human-centric content that delivers a best-in-class user experience, aligns with business objectives, and maintains a consistent, trustworthy, helpful, and friendly brand voice. This position requires strong attention to detail, flexibility, and a deep understanding of editorial standards, accessibility, and SEO best practices.
Job Responsibility:
Support project discovery by conducting content strategy tasks and UX research (e.g., competitive research, content inventories, drafting usability questions, and wireframe copy)
Manage all facets of the editorial process throughout a project’s lifecycle, including supporting French translation
Write, edit, and proofread original and supplied copy, ensuring accuracy, brand compliance, and alignment with business objectives
Ensure all content meets style, voice/tone, quality standards, accessibility requirements, and the principles of plain language
Proactively move pages through the editorial workflow, which involves addressing questions and feedback, collecting necessary signoffs, and authoring content in the Content Management System (CMS)
Conduct content walkthroughs with project teams and external stakeholders (e.g., business, marketing, legal, and regulatory groups)
Build pages in our CMS (e.g., Adobe Experience Manager - AEM or similar) with accuracy and independence
Troubleshoot and address content defects
Provide content/authoring support during program launches, which may occasionally require support outside of regular business hours
Remain current on emerging web technologies, accessibility standards (e.g., WCAG 2.0), mobile applications, and SEO
Foster collaborative relationships with all stakeholders, constantly advocating for good content design
Collaborate with UX and visual design teams to deliver content that meets both user needs and business objectives
Requirements:
3-5 years of related experience in a content editor, content design, UX writing, or digital editorial environment
Excellent working knowledge of CP Style
Proven experience writing for web and/or digital properties
Bachelor’s degree in Journalism or a related field (e.g., English, Communications, Marketing, Technical Writing) or equivalent work experience
Nice to have:
Experience with AEM or a similar Content Management System
Familiarity with enterprise project methodologies and publishing/workflow tools (e.g., Jira/Confluence)
Previous experience working with cross-disciplinary teams (UX Designers, Creative Designers, Product Design Leads)
Familiarity with the principles of content strategy, inclusive writing, WCAG 2.0 Accessibility Standards, plain language principles, SEO, and user experience