Digital Consumer Support Representative Jobs

Parking Network B.V.

Location:
Dominican Republic, Santo Domingo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Help us change the way the world parks. Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. FLASH is looking to add a motivated and customer-centric Digital Consumer Support Agent to join our team. In this role, you'll become a trusted advisor for our valued customers. You'll be the one they turn to to resolve their inquiries and concerns. Through exceptional interactions, you'll craft positive customer experiences built on clear communication, efficient problem-solving, and unwavering integrity.

Job Responsibility:

Respond to customer inquiries via phone, email, and chat in a professional and timely manner
Meet or maintain SLAs and production standards
Troubleshoot customer issues and identify appropriate solutions using our internal knowledge base and resources
Effectively communicate with customers, demonstrating empathy and building rapport
Research and resolve complex customer issues, escalating to senior representatives when necessary
Document interactions and maintain accurate customer records in the case management system
Contribute to a positive and supportive team environment
Any and all duties as assigned

Requirements:

1+ years of customer service experience
Bi-lingual in Spanish and English, written and spoken
High School diploma or equivalent
Basic technical troubleshooting skills
Knowledge of iOS and Windows PC environments
Proficient problem-solving and analytical skills
Strong communication and collaborative skills
Proficiency in the Google Suite (Docs, Sheets, Gmail, etc.)
Experience with a CRM platform (e.g., Salesforce, Zendesk, Freshdesk)

Nice to have:

Experience with Salesforce is a plus
Familiarity with Freshdesk is a plus

What we offer:

Hybrid schedule at our new office in Metro Plaza
Private Medical Insurance (Humano) – supplemental coverage
Gym & Meal subsidies to support work–life balance
Competitive salary + annual base bonus
Vacation bonus and all legal Dominican benefit

Additional Information:

Job Posted:
December 11, 2025

Expiration:
December 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Digital Consumer Support Representative