Digital Consumer & Customer Platform Lead Job at Coca-Cola HBC (Zagreb)

Senior Vice President, Digital Wealth Platforms

The Senior Vice President, Digital Project Management is a strategic professiona...

Location

Hong Kong , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree, Master’s degree preferred
Solid relevant experience with exposure in control, compliance, audit/risk management or relevant experience
Strong strategic, analytical, and problem-solving skills with attention to details
Good understanding of operational risk and control processes and procedures
Good understanding of various digital and customer engagement channels
Strong interpersonal & communication skills
Ability to work independently, interface and execute with a sense of urgency and deliver tasks effectively
Broad and in-depth knowledge in Consumer Banking and Wealth Management business related products, services, and activities
Good knowledge of the related regulations, policies, and standards

Job Responsibility

Develop and execute the strategic plan for digital banking product and services with focus on Wealth Management, aligning with the business goals and objectives
Champion a client centric approach, ensuring that the digital propositions exceed client expectations
Stay informed about industry trends, emerging technologies, and competitor strategies to maintain a competitive edge
Oversee the design and execution of the digital roadmap planned
Build and maintain strong relationships with key internal and external stakeholders, including regulatory bodies and FinTech’s
Serve as a thought leader and advocate for digital banking within the industry
Ensure all projects and activities comply with relevant policies and regulations
Lead Cross-functional teams to drive innovation and enhance digital platforms
Encourage collaboration across departments to achieve strategic objectives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Expanded Paid Parental Leave Policy
Programs to help employees balance their work and life, including generous paid time off packages
Resources to manage financial well-being and plan for the future

Fulltime

Digital Marketing Manager

The Digital Marketing Manager will lead strategic analysis, optimize data manage...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven track record with a minimum of 7 years of experience in a similar role
Proficiency in Content Management System (CMS) and Customer Relationship Management (CRM) software
Demonstrated expertise in data analysis and interpretation, with a focus on marketing analytics, data layer management, tagging and measuring
Strong understanding and experience in building and enhancing brand awareness and customer lifecycle
Experience in campaign planning and execution across various digital platforms
Proven ability to drive consumer awareness and engagement through innovative digital marketing strategies
Demonstrable success in customer acquisition and retention
Experience in creating impactful digital experiences for a variety of customer segments
Strong knowledge and experience in eCommerce and its role in driving business growth

Job Responsibility

Lead the strategic analysis and reporting of digital customer journeys
Ensure the optimization and accuracy of data management
Foster cross-functional collaboration with a focus on increasing ecommerce conversions and website traffic
Develop robust tracking solutions and navigate privacy regulations
Manage marketing analytics tools and maintain data accuracy
Direct the creation of dashboards and data visualization
Spearhead A/B testing and tagging initiatives
Oversee a team and maintain budget accountability
Collaborate across web, digital marketing, and IT teams to enhance digital experiences and customer acquisition
Ensure brand awareness and consumer awareness through effective campaign planning

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Vp, Product - Digital Experiences

The Vice President (VP) of Product, Digital Experiences will play a pivotal lead...

Location

United States , Bellevue

Salary:

258000.00 - 349000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Over 10 years of experience in Digital Product Management, with a strong focus on app and web development in an agile software product environment, ideally within a large consumer organization managing applications with 50+ million MAUs
Consistent track record in leading the development and launch of high-scale digital applications, delivering impactful user experiences for millions of consumers
Extensive experience in managing and optimizing mobile and web-based products, with expertise in digital platforms, product lifecycle management, and customer-centric design
Strong background in working closely with cross-functional teams, including engineering, design, and marketing, to bring innovative digital products to market
5+ years of experience leading digital transformation efforts, driving innovation in web and app development, and successfully launching new product features at scale
Expertise in leading digital strategies and product roadmaps, with a focus on driving user engagement, retention, and overall business growth through innovative digital solutions
5+ years of experience leading and mentoring teams of 5 or more manager-level direct reports, fostering a culture of collaboration, accountability, and continuous improvement
Bachelor's Degree in Computer Science, Engineering, IT, or a related field
Demonstrated ability to drive the execution of digital strategies and achieve results in large-scale, consumer-facing digital products
Proven ability to inspire and lead teams, managing performance, development, and growth while fostering an environment of creativity, autonomy, and innovation

Job Responsibility

Develop and execute a comprehensive digital product strategy that aligns with the company's overall goals and objectives, with a focus on both consumer and micro-business segments
Identify and capitalize on emerging digital trends, technologies, and customer needs to ensure the product portfolio remains innovative and competitive
Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to create a cohesive and integrated digital experience across all platforms (T-Life, web, etc.)
Lead, mentor, and inspire a high-performing team, including Directors of Commerce, Service, Assisted Systems, Lifestyle, and Broadband (HSI + Fiber), ensuring alignment with the company’s objectives and fostering an environment of growth and innovation
Develop and implement strategies for talent acquisition, retention, and development within the digital product team
Establish clear performance metrics and accountability frameworks to track the success and impact of digital products
Ensure that digital experiences are tailored to meet the unique needs of both the Consumer and Micro-Business customer segments, focusing on improving usability, engagement, and conversion rates
Drive the development of scalable solutions to enhance the customer journey across both digital and traditional touchpoints
Oversee the integration of service, commerce, and lifestyle features that provide seamless experiences for users
Lead and prioritize the digital product roadmap, balancing short-term deliverables with long-term innovation initiatives

What we offer

medical insurance
dental insurance
vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Digital Manager

We are currently looking for a Digital Manager to join our Nestlé Health Science...

Location

Turkey , İstanbul

Salary:

Not provided

Nestle Health Science

Expiration Date

Until further notice

Requirements

Bachelor’s or Master degree
Minimum of 5 years of experience in Digital and Social Marketing Expertise
Expertise in Search Engine Optimization (SEO), Search Engine Marketing (SEM), and Media Buying
Experience with mobile applications and social media/influencer management
Experience with e-commerce channels and their marketing models
Proficient in website management and content creation
Proven track record of successful digital marketing projects
Ability to translate business needs into effective digital strategies
Strong analytical skills to respond to real-time trends and data
Strategic vision for digital brand development with a demonstrated history of success

Job Responsibility

Develop, lead, and execute the Nestlé Health Science Turkiye digital excellence roadmap, ensuring alignment with global digital strategies tailored to local market needs
Establish and implement global & local digital initiatives to enhance local market execution of digital excellence
Closely work with local & global marketing, medical affairs, regulatory teams to maximize business value by leveraging digital tools to foster cross-functional collaboration
Manage and oversee the digital budget (in Product Fixed Marketing Expense) to ensure the realization of aligned strategies
Understand the role of nutrition and nutritional therapies to create targeted strategies for Medical Nutrition, Consumer Care and Vitaflo businesses
Assess global tools and develop local solutions (such as apps and AI-generated tools, etc.) to provide differentiated digital solutions to marketing and medical teams, enhancing customer and consumer engagement
Manage all social media platforms and execute influencer marketing activities according to the scheduled annual plan
Lead the yearly planning and content creation for all platforms
Facilitate direct consumer interactions through real-time engagement (Customer Relationship Management, social media platforms, etc)
Propose and execute influencer projects

What we offer

Flexible work schedule
Hybrid working
Multinational experience at one of the world’s leading food and beverage company
International and domestic career opportunities
Development opportunities and trainings
Exclusive employee discounts
Employee Assistance Program, 24/7 expert support
Sport benefit program (benefit from more than 350 sport centers)
A paid birthday leave
4 weeks paternity leave

Fulltime

Head of Digital Experience and Content

The Head of Digital Experience and Content is a leadership role responsible for ...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, or a related field (MBA preferred)
10+ years of experience in digital content, merchandising, or related roles, with at least 5 years in a senior leadership position
Proven track record of driving digital transformation and achieving revenue growth
Strong understanding of the convenience store sector and consumer behavior
Expertise in e-commerce, mobile platforms, and digital marketing
Exceptional analytical, strategic planning, and problem-solving skills
Excellent leadership and communication abilities, with experience managing cross-functional teams

Job Responsibility

Develop and lead the strategy for digital customer experiences, ensuring alignment with overall business objectives
Oversee the design and functionality of digital platforms, including websites, apps, kiosks, and other customer-facing technologies
Continuously optimize the customer journey through user-centered design, personalization, and data-driven enhancements
Define and execute a cohesive content strategy to engage customers across digital channels
Ensure content aligns with brand values and effectively communicates product offerings, promotions, and value propositions
Drive digital innovation by integrating emerging technologies, such as AI, machine learning, and automation, to improve customer experiences
Partner with IT and product teams to implement and enhance digital tools and systems
Leverage trends in retail and consumer behavior to stay ahead of industry developments
Use data insights to deliver personalized offers, promotions, and recommendations through digital platforms
Collaborate with marketing and operations teams to align digital efforts with broader campaigns and in-store experiences

Fulltime

Customer Success Account Manager

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, A...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
Advanced proficiency in English and French (spoken and written) is required

Job Responsibility

Customer Relationship Management
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders
Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities
Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners)
Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft
Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities
Holds, maintains, and nurtures internal stakeholder relationships
Influences and challenges senior/executive internal stakeholders
Leads business value conversations at customer executive levels

Fulltime

Director, Digital Channels Technology

Circle K is seeking a Director, Digital Channels Technology to lead their mobile...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Computer Science or comparable focus
5 years or more of experience implementing and evolving Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital Experience Platforms, Digital Asset Management, Recommendation Engines, Promotion Engines, Personalization engines, Search Engines, Tracking & Analytics, AB Testing, SEO and SEM in 30B+ Market Capital retailers
Strong understanding on how Digital Channels connects with the MarTech and MarCom technology stacks
Experience in partnering with Marketing teams on definitions, evolution and building road maps, identifying Personas, elaborating user experience, elaborating empathy canvas, and elaborating customer journey maps in 30B+ Market Capital retailers in global deployments
An ideal candidate should have technology design, delivery, and production support expertise for large-scale Omni-channel technology teams
Software delivery leveraging agile and lean practices at scale
Experience in developing capabilities consuming APIs, and micro services
Good understanding of Cloud, AI/ML, Robotics, AR/VR and other emerging technology
Proven track record to partner with multiple stakeholders and partners to build an innovative and collaborative team
Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities

Job Responsibility

Must be obsessed with delivering results, thinking big and ‘finding a way,’ and have an external awareness and curiosity to innovate and disrupt
Accountable for overall success of the mobile tech channels (global mobile app, web, In Store digital boards, digital commerce storefronts (DXP and Custom), chatbot, subscription apps (e.g. carwash), to deliver the business objectives
Creates and maintains product roadmap. Is a trusted advisor for the VP of Customer Experience and other functional stakeholders on how to deliver on the vision and strategy for the domain
Creates and maintains Dependency map, understands the applications and integrations involved in delivering on the full loyalty experience
Ensuring cost optimal solutions with low TCO, forecasting and cost management, including aligning with necessary stakeholders in business and other IT departments
Collaborates with Product Owner, Product Lead and Application teams to define the domain backlog and feature priority
Coordinates multiple teams (agile and waterfall) to release the defined product(s)
Removes Product Level Blockers (e.g. dependency between teams)
Lead, manage and develop team a high performing team
Define Releases and Program Increments

Fulltime

Customer Success Account Manager

As a CSAM, you are the primary delivery lead and a partner for our more strategi...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
Advanced Portuguese Level

Job Responsibility

Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders
Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities
Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners)
Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft
Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities
Holds, maintains, and nurtures internal stakeholder relationships
Influences and challenges senior/executive internal stakeholders
Leads business value conversations at customer executive levels
Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities

Fulltime

Digital Consumer & Customer Platform Lead

Coca-Cola HBC

Location:
Croatia , Zagreb

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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