Digital Concierge

• Manage guest inquiries and requests via email, live chat, and other Four Seasons digital platforms, ensuring prompt, accurate, and personalized responses
• Serve as the primary point of contact for guests using the Four Seasons App, providing real‑time assistance with bookings, recommendations, and stay updates
• Coordinate dining, spa, transportation, and activity reservations through digital systems, ensuring smooth scheduling and timely confirmations
• Log all guest requests and preferences accurately into the resort’s digital systems to support personalization across departments
• Provide tailored suggestions for on‑property experiences and local attractions, enhancing the overall guest journey through curated digital touchpoints
• Support pre‑arrival engagement by assisting with room upgrades, upsells, and guest preference capture through messaging platforms
• Collaborate closely with Concierge, Front Desk, Housekeeping, Spa, and F&B teams to ensure seamless execution of guest requests
• Monitor guest feeling in real time and alert appropriate teams to service recovery needs or special opportunities for delight
• Uphold Four Seasons standards of communication, tone, privacy, and etiquette across all digital interactions

• Previous experience in guest services, reservations, concierge, or customer support, preferably in luxury hospitality
• Strong written communication skills with the ability to deliver warm, engaging, and polished messaging across digital platforms
• High digital literacy: ability to navigate hotel systems, CRM platforms, mobile apps, and real‑time messaging tools with accuracy and agility
• A genuine passion for service, with the desire to create memorable guest experiences through both technology and human connection
• Strong organizational skills
• ability to manage multiple chats, requests, and tasks simultaneously while maintaining exceptional accuracy
• Deep understanding of guest needs and an anticipatory service mindset supported by excellent problem‑solving skills
• Fluency in English and Italian
• additional languages are an advantage
• Flexibility to work shifts, weekends, and holidays as required
• You must possess the legal right to work in Italy

additional languages are an advantage

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals