Digital Concierge Job at Four Seasons (Venezia)

Digital Concierge Agent

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni, Attiki

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A High School Diploma or Bachelor’s Degree is required
Applicants must have European Passport or the legal right to work in Greece
Fluency in English is essential
Proficiency in Greek is an advantage
Previous experience in a similar role is an advantage

Job Responsibility

Manage guest inquiries and requests via email, chat, and other digital Four Seasons Platforms to ensure personalized service and seamless experience
Serve as the primary point of contact for guests using the resort’s app, including providing real- time assistance with bookings, recommendations, and updates
Coordinate dining, spa, and activity reservations for guests through digital platforms, ensuring timely confirmations and smooth scheduling
Ensure accurate logging of guest requests in the resort's digital systems
Communicate with vendors and partners following established guidelines and procedures to ensure seamless coordination of arrangements
Handle emails and chat messages with a strategic approach, ensuring all correspondence is organized, tracked and documented at all times
Leverage guest profiles and preferences to anticipate needs and customize recommendations for their stay
Identify opportunities to promote resort services, upgrades, or experiences through engaging and persuasive digital communication
Proactively address any digital service issues or guest concerns with efficiency and professionalism, ensuring guest satisfaction
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibitions, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

New

Concierge

JOB SUMMARY: This role is to be of service on property for guests, visitors and ...

Location

United States , Manchester

Salary:

18.00 - 22.00 USD / Hour

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Previous hospitality or guest services experience preferred
Professional and warm service style
Ability to organize and set up/breakdown food and drink products in a professional and presentable fashion
Ability to proactively plan and work with the food & beverage and culinary team
Proactive service style
The ability to compose correspondence in a business professional manner
Excellent communication, organization, and problem-solving skills
Strong knowledge of Manchester, VT and surrounding areas
Comfortable using hotel systems and digital platforms
Ability to multitask in a fast-paced environment

Job Responsibility

Serve as a welcoming, knowledgeable presence for guests before and during guests stay
Proactively identify guest needs and opportunities to elevate the stay
Prepare and setup a continental breakfast and serve in house guests mainly during the time period of 7 AM – 10 AM timeframe each day
Prepare, setup and breakdown afternoon honor bar and be available onsite to reserve guest evening dining experiences and activities mainly during the time period of 3 PM through 7 PM
Communicate with appropriate departments and employees to ensure guests’ experience are above and beyond
Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
Arrange special amenities, transportation, special requests, and custom guest experiences
Support VIP, repeat, and special-occasion guests with an enhanced service level
Assist with guest issue resolution and service recovery when appropriate
Maintain alignment with Front Office SOPs and Resort service standards

What we offer

Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
EOS Family Matters Program of 3+ months fully paid parental leave for new parents
Retirement savings option of 401k with employer match of up to 4% for all employees
Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Company-funded Employee Assistance Program for life challenges and mental health resources
Additional Health & Wellness benefits including prescription and gym membership discounts
Competitive wages with ongoing market analysis
Annual performance evaluations with eligible compensation adjustments
EOS Employee/Immediate Family Lodging Rates as low as $59 per night

Parttime

Concierge

Location

United States , Tarzana

Salary:

17.27 - 20.72 USD / Hour

Atria Senior Living

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED)
or one to three years related experience and/or training
or equivalent combination of education and experience
Basic First Aid and CPR certification where required
Must successfully complete all Atria specified training programs
Able to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Able to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s
Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Job Responsibility

Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls
answering questions about activities, outings, and appointment times
putting residents in contact with appropriate dept. managers
providing stamps
making change)
Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services
following up after services were rendered to confirm that they were satisfactory)
Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services
tracking residents’ and family members’ concerns and complaints and immediately making department managers aware)
Answers questions regarding local stores, attractions and services

What we offer

Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans
Career Advancement Opportunities
Tuition Reimbursement
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match
Rewards & Recognition
Health & Safety

Fulltime

Director of Rooms

Location

United States of America , Maui

Salary:

120000.00 - 200000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Prior experience as Director of Rooms or Senior Rooms Division leader
Minimum of 4 years’ experience in luxury or five‑star hotels/resorts
Proven success managing large teams across multiple departments in a high‑volume, luxury environment
Exceptional interpersonal, communication, and leadership skills
Digital fluency, proficiency in Opera and technological acumen, with the ability to thoughtfully integrate technology into luxury service environments while preserving high‑touch, personalized guest experiences
Ability to read, write, speak, and understand English fluently, ensuring clear communication with guests, colleagues, and leadership.

Job Responsibility

Provide strategic and operational leadership for 300 employees in the Rooms Division consisting of the following departments: Guest Experience, Front Office, Guest Services, Reservations, Communications, Concierge, Club Lounge, Housekeeping, Laundry and Kids of All Seasons
Lead and oversee a full guest room renovation scheduled for this year, supporting and guiding the team through change while partnering with ownership, design, and construction to ensure on‑time, on‑budget delivery and a seamless guest experience
Partner with the Planning Committee to develop and execute short and long‑term operational strategies
Champion continuous improvement initiatives including service innovation, technology integration, and sustainability practices
Lead, mentor, and develop department heads and managers
foster a culture of accountability, collaboration, and service excellence
Serve as an ambassador of the resort, maintaining a visible and engaging presence throughout the property, actively connecting with guests and driving guest experience metrics, including satisfaction scores, loyalty engagement, and service recovery outcomes
Ensure the highest standards of luxury service, cleanliness, and guest satisfaction through regular oversight and personal inspection of guest rooms, public areas, and back‑of‑house spaces, ensuring full alignment with Forbes Five‑Star standards
Collaborate cross‑functionally with Food & Beverage, People & Culture, Engineering, Sales & Marketing, and Finance to ensure seamless resort operations
Oversee the full Rooms Division financial performance, including staffing, labor management, scheduling, payroll, budgeting, and expense control for labor, supplies, and equipment

What we offer

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

Fulltime

Artworker

Supporting the Retail Marketing team with artworking marketing materials in line...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Proficiency in Adobe Creative Suite, specifically InDesign, Photoshop, Illustrator and other MAC-based design software
Proficiency in all Microsoft office programmes
Ability to work with all major file formats for print and digital usages
Experience with prepress techniques and file preparation
Digitally savvy
Experience working with a MAC (option of a PC is available)

Job Responsibility

Adapt and artwork creative concepts for usage in the retail stores, based on designs driven by Fortnum's external design agencies: resizing, adding and changing copy, removing inconsistencies, correcting designs, typography, spot deviation from brand guidelines, file format changes
Design and artwork ad hoc signage requests in line with brand guidelines and standards (mostly print signage with some digital signage) for the UK stores
Support the Partnership, Membership, PR and Concierge teams with artworking as required
Responsible for the production for all in-house produced POS signage and support with third-party print production
Support with sending the created signage in the UK stores
Ensure creative consistency across all print and digital assets, in line with brand guidelines and standards
Efficient use of all marketing tools to help facilitate your role
Responsible for saving and organising all design files
Packaging artwork files

Fulltime

Onboarding Business Lead (KYC/CDD)

As an Onboarding Business Lead (KYC/CDD) within our Quality & Risk / Centralised...

Location

United Kingdom , London; Reading; Manchester; Leeds; Bristol; Milton Keynes; Leicester; Cambridge

Salary:

Not provided

Grant Thornton UK LLP

Expiration Date

Until further notice

Requirements

Substantial hands-on experience delivering client onboarding (including KYC/CDD) within professional services, banking or financial services, with end-to-end ownership of complex cases
Proven ability to write and defend risk rationales and make risk-based decisions with confidence, even in the absence of perfect information
Demonstrable experience of engaging with clients/customers and stakeholders through strong written and verbal communication skills, with the ability to facilitate a positive experience throughout regulated onboarding processes

Job Responsibility

Lead the Client outreach process to gather required CDD information and documentation, including direct conversations with client contacts (written and verbal)
Apply independent, high-level judgement to determine the sufficiency and credibility of information provided by the Client against the firm’s CDD Standard
Manage complex ownership structures and support enhanced due diligence (EDD) where required
Formulate and record clear risk rationales for CDD/EDD conclusions and approvals and manage escalations
Guide senior client stakeholders through digital identity verification and other biometric processes
Act as a concierge-style Onboarding advisor, providing bespoke operational Onboarding advice for larger, more complex or priority cases
Troubleshoot Onboarding bottlenecks
Act as a subject matter expert (SME) for client-facing Partners and Directors
Provide a holistic view of risk
Provide clear, practical advice on evidence strategy, risk-based options and when/what to escalate

What we offer

Life cover
Income protection
Matched pension
Screening
Dental care
Eye care
Doctor@Hand
Mortgage advice
Will writing
Investment accounts

Fulltime

Director of Guest Experience

Location

United States of America , Vail

Salary:

90000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum five years of progressive leadership experience in luxury hospitality
Proven expertise in Guest Experience, Front Office, Concierge, or Rooms Division leadership
Strong emotional intelligence, diplomacy, and communication skills
Demonstrated ability to manage complex service recovery situations with grace and authority
Strong analytical capability and comfort with guest experience systems and data tools
Ability to lead cross-functional teams and influence without formal authority
Flexible approach required for a fast-paced and guest-driven environment
Warm, intuitive, and composed leadership presence
Ability to anticipate needs before they arise
Deep commitment to service excellence

Job Responsibility

Lead the full guest journey from pre-arrival through post-departure with a focus on personalization, recognition, and emotional engagement
Design, maintain, and evolve guest experience, levels of service, rituals, and service cues that reflect Four Seasons
Identify service gaps and create innovative enhancements that elevate the guest experience across all departments
Oversee a variety of select guests' programming with a focus on accuracy, communication, and timely execution
When Elite Guests have a reservation at the property, the Director/Manager of Guest Experience is responsible for the oversight of each Elite Guest's stay, working closely with Elite Contact to ensure a seamless experience
For Elite-Centrally Served Guests, the Director of Guest Experience will personally serve as the dedicated On-Property Point of Contact, following checklist responsibilities and maintaining continuous communication with the Global Guest Relations Advisor and the Elite Contact throughout the guest's visit
In the event the Director/Manager of Guest Experience is unavailable, they must delegate an alternative dedicated On-Property Point of Contact for each Elite Centrally Served Guest to ensure uninterrupted service
Partner with all operating departments to support consistent service delivery
Lead the Guest Experience team and all teams involved with personalized service
Oversee daily operations related to arrivals, in-house service recovery, and departures

What we offer

Eligible for Performance Base Annual Incentive Plan (10% Target)
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Employee Cafeteria available for meals
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad
Employee engagement at all levels

Fulltime

Concierge

Location

United States , Tarzana

Salary:

17.27 - 20.72 USD / Hour

Atria Senior Living

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED)
or one to three years related experience and/or training
or equivalent combination of education and experience
Basic First Aid and CPR certification where required
Must successfully complete all Atria specified training programs
Able to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Able to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s
Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Job Responsibility

Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls
answering questions about activities, outings, and appointment times
putting residents in contact with appropriate dept. managers
providing stamps
making change)
Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services
following up after services were rendered to confirm that they were satisfactory)
Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services
tracking residents’ and family members’ concerns and complaints and immediately making department managers aware)
Answers questions regarding local stores, attractions and services

What we offer

Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans
Career Advancement Opportunities
Tuition Reimbursement
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match
Rewards & Recognition
Health & Safety

Fulltime

Select Country

Digital Concierge

Job Description

Job Responsibility

Requirements

Nice to have

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