Digital Community Manager Job at Shopify

Community Manager

Our team is looking for someone takes take prides in being the pulse of a brand ...

Location

United States , Pittsburgh, Atlanta

Salary:

Not provided

Chemistry

Expiration Date

Until further notice

Requirements

Strong writing skills that can adapt to an established brand voice on each social platform
A passion for social media and internet culture and a love for the fast-paced nature of social
Expertise of social media platforms (TikTok, Instagram, Twitter, Facebook, Snapchat, YouTube)
A combination of analytical skills, curiosity, and a strong interest in people
Creativity and imagination
Strong communication and interpersonal skills
The willingness to experiment on social
1-3 years of experience in community management at a brand and/or social, digital, or creative agency, with clear demonstrations of social expertise

Job Responsibility

Monitor social media platforms (TikTok, Instagram, Twitter, Facebook, and Reddit) and engage with followers in an authentic, platform specific way and within established brand tone of voice
Identify trends and opportunities for Chemistry to create content for our clients (in collaboration with social strategists and creatives) that will resonate with followers and/or has potential to pick up PR coverage
Develop quick-turn social responses that leverage copy, memes, gifs or emojis
Publish and schedule content through social media management platform and own the content calendar
identify optimization opportunities and apply them to the publishing cadence
Responsible for cultivating a community across a brand’s social channels and acting as the expert on the community’s needs and interests
Lead community-focused tactics including surprise and delight initiatives, influencer responses, and UGC
Support social media performance reports as needed, in collaboration with Media & Analytics
Act as a resource for creative teams on social specs and guidance
Collaborate closely with a social strategists on social creative briefs and optimize the social strategy or approach across all channels, as needed. Partner with social strategists channel POVs, competitive audits, etc.

What we offer

Generous PTO
Comprehensive wellness benefits
Donation Matching
Growth and Development Opportunities
Retirement Savings
Paid Parent Leave

Community Manager

I'm working exclusively with an amazing beauty scale-up on a meteoric growth tra...

Location

United Kingdom , London

Salary:

35000.00 - 45000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Experience in influencer management, customer experience, or community management
Excellent attention to detail
Proficient in front and behind-camera work, particularly on platforms like TikTok
Deep passion for social media
Strong communication skills aligned with the brand's tone of voice
Excel in creating engaging conversations and responses
Utilize social listening tools like Sprout and Tribe
Solid understanding of social media best practices
Keen insight into the premium skincare industry
Proactive, positive, and self-starting attitude

Job Responsibility

Collaborate with the Global Head of Communications to strategize community growth, enhancing reach and engagement
Act as the brand representative on social media
Actively engage with earned interactions
Repurpose content
Lead paid influencer campaigns for aspirational awareness
Make data-driven decisions
Establish international best practices
Foster relationships with influencers
Nurture social and digital communities
Monitor community trends

Fulltime

Community Program Manager

Join PagerDuty’s Developer Advocacy team to champion the continuous improvement ...

Location

Portugal , Lisbon

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience managing digital communities
Strong business acumen and strategy experience
Strong background in designing and delivering education, enablement, or developer advocacy activities
Experience with analytics, reporting, and program measurement
Excellent communication and relationship-building skills to engage technical audiences and customers at all levels
Ability to thrive in a fast-paced, collaborative, global SaaS environment

Job Responsibility

Champion the continuous improvement of developer-facing resources to ensure a cohesive, unified customer experience across forums, knowledge bases, and learning platforms
Lead the design and delivery of external educational initiatives (e.g., webinars, knowledge-sharing sessions) to promote product adoption and customer success for technical audiences
Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics
drive continuous improvement based on insights
Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners
Proactively support and enable local external champions and peer-to-peer engagement through educational content, webinars, and resource sharing
Partner with Marketing to promote educational events, webinars, and community programs across channels
Partner with Customer Success, Product, Marketing, and Sales Enablement to integrate community and developer resources into broader enablement and support workflows
Identify and address key customer segments with targeted programs that deepen engagement and reduce churn risk
Administer and moderate the community platform to ensure timely responses, effective content management, and a welcoming environment for all members

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Community Manager - Travel

Our client, a leading Travel Group, is looking for a strong Community Manager to...

Location

United Kingdom , London

Salary:

40000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Strong customer service experience across social and digital channels
Ability to work in a fast-paced environment
Strong copy-writing skills
Ability to work well in a team

Job Responsibility

Grow and manage the social community over core brands and across key social media channels
Monitor direct messages, comments and queries daily
Ensure engagement with the brands' online community
Ensure positive communication
Update internal stakeholders about community thoughts and approach to the brands
Escalate any issues
Provide content ideas to the Social Media team
Lead generation
Managing content
Working with the Social Media team

Fulltime

Community Manager

Secret Media Network, part of Fever, is searching for a Community Manager to dri...

Location

United States , New York

Salary:

65000.00 - 70000.00 USD / Year

Fever

Expiration Date

Until further notice

Requirements

Proficiency in both written and spoken English is essential
knowledge of other languages is a plus
Passionate about Digital Marketing, with a degree or equivalent experience focusing on digital portfolio projects
Stays up-to-date with digital technology trends
Has a strong understanding of digital media trends, with a good feel for what makes content popular online
Proficient in Canva, skilled in editing short-engaging videos, and familiar with social media tools like Creators Studio, Storrito, Later
experience with design/editing tools like Photoshop, Illustrator, CapCut is a plus
Excellent interpersonal, verbal, and written communication abilities
Attention to detail, critical thinking, and problem-solving skills
Proactive entrepreneur mindset with a proactive approach, ownership mentality, and effective team communication

Job Responsibility

Drive audience growth and engagement across multiple Secret NYC social platforms (Instagram, Facebook, Threads) by scheduling content, writing copy, and monitoring content and channel performance
Create high-quality and engaging text and visual content for these social media accounts
schedule and engage users with original, compelling copy
Evaluate and develop the local/regional content strategy for our audience
Create, plan, and implement social media and communication campaigns and strategies
Monitor, track, analyze, and report on social media platform performance
Stay current with social media trends and source content accordingly
Ensure marketing and social media campaigns are aligned with the communication strategy on all platforms and optimize posts for engagement and search
Follow communication procedures, guidelines, and policies, maintaining the Secret Media Network editorial voice in headlines and copywriting across multiple verticals and platforms
Build and strengthen relationships with customers, potential customers, industry professionals, and influencers

What we offer

Compensation package ranging from $65,000 to $70,000, based on experience
Opportunity to make a real impact at a high-growth, global category leader
40% discount on all Fever events and experiences
Office located in the heart of New York City — hybrid model with 4 days/week in-office
Comprehensive Health, Dental, and Vision Insurance
Access to Gympass (now Wellhub) for wellness and fitness benefits
401(k) enrollment
Early ownership and responsibility from day one, with opportunities for professional and personal development
A dynamic work environment with a talented, young, and international team

Fulltime

Program Manager – Military Community Support

Barbaricum is seeking a seasoned Program Manager to lead efforts under the Milit...

Location

United States , Washington, DC

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD TS/SCI
Bachelor’s degree in Business, Management, or related field
7+ years of experience managing military community support programs
5+ years of experience in leading large teams in the delivery of user-centered digital solutions and support to varied end-users within military or Government sectors
PMI Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification

Job Responsibility

Lead day-to-day program operations, personnel management, and contract delivery
Serve as primary interface between contractor teams and Government stakeholders
Oversee development and implementation of quality assurance standards and program improvement initiatives
Track program milestones, budgets, risk, and deliverables in alignment with contract terms
Ensure all reporting, compliance, and documentation requirements are met
Manage resource allocation and staffing continuity across geographically dispersed teams

Digital Content Manager

We are looking for a hands-on, creative, and digitally-savvy Digital Content Man...

Location

United Kingdom , London

Salary:

44000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

3+ years’ experience in a content-led digitally-prevalent marketing role, ideally within hospitality, events, or lifestyle brands
Confident behind a camera and experienced in shooting, editing, and publishing social-first content (particularly Reels, TikToks, and Stories)
Demonstrable experience managing social media channels and content calendars with a portfolio of successful work
Excellent copywriting skills and attention to detail
Comfortable working independently and out on-site – this is not a desk-based role
Creative eye and passion for storytelling, food, people, and place
Strong organisational skills and the ability to juggle multiple projects at pace
Proficiency with tools like Canva, Adobe Creative Suite, or mobile editing apps is highly desirable
CMS and email marketing experience a plus

Job Responsibility

Content Capture & Creation: Proactively attend events and visit sites to capture engaging photo and video content
Internal Social Media Management: Lead the planning, scheduling, and publishing of content across brand and venue-level social channels
Creative Briefing: Brief designers, photographers, videographers, and editors to support content production
Website & Email Content: Ensure websites are visually fresh and up-to-date
support e-newsletter creation
Community Engagement: Support community-building online through active management of content, comments, tags, and DMs
On-the-Ground Agility: Be responsive and mobile, able to attend events or respond quickly to content opportunities
Brand Representation: Serve as an ambassador for the company at relevant external industry and brand events
Risk Management: Proactively identify reputational, brand and financial risks within marketing activity
Health & Safety / Compliance: Ensure all marketing activity complies with internal brand standards, safeguarding, GDPR, and health & safety policies

What we offer

Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme

Fulltime

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , Chicago

Salary:

137700.00 - 164475.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
Collaborating with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Digital Community Manager

Shopify

Location:

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 12, 2025

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