Digital Channels Manager Job at Ethics HR

Job Responsibility

Develop products with technical background in coordination with the concerned business lines in terms of initiating, preparing, planning, executing, delivery, post launching and closure of a new project
Develop new technicalities on the bank’s system, in coordination with the Business Analysis and Integration and IT Departments, related to developing a new digital channel product or enhancing an existing one
Introduce new digital channel products and services to improve business and maintain the bank's competitive edge
Act as a sole communicator for any digital channel vendor agreement
including obstacles in testing as a front-end / back-end user, integrations required based on testing results, analyzing results from a commercial perspective and communicating it with vendor
Prepare User Interface and Customer Experience test scripts
Responsible of identifying priorities for testing results after evaluation of the business environment for Go-live
Submit app store related materials and coordinate with IT and vendor for store testing, publishing and customer update
Managing digital channels portals /Backed specific features and push in-app notification for digital channels applications
Ensure proper documentations for the whole project and monitor projects’ post implementation to ensure performance of developed channels and deliverables objectives are achieved
Coordinate with digital operations back office and different back-office teams to ensure operational objectives will be achieved and service quality maintained
Review applications on stores such as (Rating, Crashes & Reviews) & follow up on corrective action needed
Initiate the prepared users' stories and use cases/requirements for validity and feasibility
Initiate related service’s/ product’s customer agreements in co-ordination with OM and legal to include related Terms and conditions
Prepare the initial gap analysis to be shared with internal and external stakeholders after validation with head of unit
Submit validated requirements for new product committee and review related checklist
Monitor the services’ NPS and Develop communication plans & activation campaigns in coordination with the marketing & retail team to promote the bank’s online and e-payment services
Responsible for setting and initiating business requirements in order to develop a new project/system or enhance an existing one
Responsible for preparing the managed projects’ charter and plan and submitting them to the Project Management office
Ensure the project’s deliverables and objectives are set clear and well comprehended through organizing business meetings with the concerned business lines and external parties
Communicate regular project’s update to the Steering Committee and Project Management Office in coordination with the Head of Digital Channels
Responsible for preparing the training materials to the concerned business line for a specific new product launched in order to ensure full customer awareness and satisfaction
Monitor projects’ post implementation to ensure customers satisfaction
Provide statistical data and prepare dashboard summarizing the product activities and performance measures for the purpose of tracking the channel/service performance and activation
Ensure protection of data and staff awareness of related rules
Adopt the bank’s policies and procedures in order to guarantee that the bank’s business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as International Standards
Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible

Requirements

Bachelor’s Degree in Business Administration, Commerce, Economics, Finance or a related field from a reputable university
Minimum 8 years of experience in the banking field
Ability to demonstrate interpersonal and communication skills
High analytic and observational skills
Excellent knowledge of the products development stages and life cycle
Ability to handle projects and cross-functional relationships with different stakeholders
Deep knowledge of the bank’s products and services
Basic understanding of system design concepts, understanding of testing principles and processes
Problem solving capabilities
Ability to work under pressure
Fluency in Arabic and English (written/spoken)
Very good computer skills
Analytical, Innovative, Self-motivated, Creative, and Proactive

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Digital Channels Manager

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