Digital Change Lead

• Develop and execute a comprehensive change management strategy and roadmap for our transformation program
• Collaborate closely with cross functional teams including Finance, IT, HR, Business Development, Legal, and Project Delivery to ensure alignment to our Change Programme
• Support the development and delivery of training sessions to ensure corporate processes, systems, and tools are understood and applied in line with established policies
• Act as a bridge between functional teams to enable standardisation, optimise workflows, and unlock value from system and process change
• Work in close partnership with Business Systems teams, SMEs, system integrators, and internal Group IT & Digital resources to support Business System implementation, improvement, integration
• Ensure system and process changes are clearly documented and translated into training materials, user guidance, and operational artefacts
• Support vendor engagement activities, including RFP processes, onboarding, and delivery oversight, where required to enable transformation outcomes
• Lead the mapping of current (“as is”) and future (“to be”) business processes across our Shared Services and other impacted areas of the business
• Work closely with Finance SMEs to ensure process designs align with accounting standards, financial controls, and reporting requirements
• Conduct structured change impact assessments and readiness evaluations to inform rollout sequencing and transition planning
• Identify, manage, and mitigate resistance to change through targeted interventions and proactive engagement

• Educated to Bachelor’s degree level in Business Administration, Accounting, Information Systems, or related field
• Formal education that demonstrates a working understanding of financial operations, accounting concepts, and business process design
• 5+ years of experience in change management, transformation, or business process improvement roles
• Proven experience in large-scale digital transformation or ERP / CRM implementations, and on finance led transformation programs
• Hands on experience in business process mapping (current state and future state)
• Experience operating across IT, Finance, HR, CRM and Digital workstreams
• Excellent verbal and written communication skills in English
• Must have the right to live and work in Malaysia without sponsorship

Knowledge of systems such as NetSuite, ZohoCRM and SagePeople is desirable