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We have an opportunity with one of the UK’s biggest Retailers who have a network of branches nationwide. They require a Digital Business Analyst who has experience in the development of Digital & mobile products in the expansion of the Customer offering.
Requirements:
Requirements elicitation & documentation: Skilled in workshops, interviews, and user story creation
Process modelling: Experience with tools like Visio and Miro
Gap analysis & impact assessment: Ability to assess current vs. future state and identify change implications including what it means to BAU teams and processes
Stakeholder management: Strong communication, change management and influencing skills across business and technical teams, including the ability to bring stakeholders on the journey
User experience (UX) awareness: Understanding of customer journeys, usability principles, and accessibility
Mobile app lifecycle knowledge: Familiarity with app development stages, app store requirements, and release cycles
Agile delivery experience: Comfortable working in Scrum or Kanban environments, writing epics and user stories. Experience with tools such as JIRA, Confluence
Data & analytics: Ability to define KPIs and interpret customer usage data