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We are looking for an experienced Business Analyst to join our client’s regional team for their Customer Facing Application project. This project is a single customer-facing platform to serve HK market with key functionalities including Claims, Policy Servicing, and other customer self-service features.
Job Responsibility
Conduct requirements gathering, refinement workshops, and walkthrough sessions with local stakeholders to ensure clear understanding and obtain timely sign-off
Act as the primary bridge between the local Hong Kong business and technical teams and offshore delivery teams
Prepare and review technical documents, Functional Design Specifications (FDS), and other BA deliverable
Work closely with development teams (offshore in Singapore, Vietnam, and Guangzhou) on a day-to-day basis to clarify requirements, support development, and resolve issues
Facilitate SIT and UAT processes – manage defect clarification, coordinate with stakeholders, and secure UAT sign-off (no hands-on testing required)
Ensure smooth collaboration across local and offshore teams throughout the delivery lifecycle
Requirements
5+ years of solid Business Analysis experience
Strong domain knowledge in Insurance (especially Claims and Policy Servicing) and experienced in Customer Facing Application
Fluent in Cantonese and English (both spoken and written) – mandatory for effective communication with local HK teams
Proven ability to work with distributed / offshore teams (Singapore, Vietnam, China experience is advantageous)
Excellent communication, stakeholder management, and documentation skills