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Digital Business Analyst

Hong Kong, Hong Kong · Job Posted July 13, 2026
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Job Description

We are looking for an experienced Business Analyst to join our client’s regional team for their Customer Facing Application project. This project is a single customer-facing platform to serve HK market with key functionalities including Claims, Policy Servicing, and other customer self-service features.

Job Responsibility

  • Conduct requirements gathering, refinement workshops, and walkthrough sessions with local stakeholders to ensure clear understanding and obtain timely sign-off
  • Act as the primary bridge between the local Hong Kong business and technical teams and offshore delivery teams
  • Prepare and review technical documents, Functional Design Specifications (FDS), and other BA deliverable
  • Work closely with development teams (offshore in Singapore, Vietnam, and Guangzhou) on a day-to-day basis to clarify requirements, support development, and resolve issues
  • Facilitate SIT and UAT processes – manage defect clarification, coordinate with stakeholders, and secure UAT sign-off (no hands-on testing required)
  • Ensure smooth collaboration across local and offshore teams throughout the delivery lifecycle

Requirements

  • 5+ years of solid Business Analysis experience
  • Strong domain knowledge in Insurance (especially Claims and Policy Servicing) and experienced in Customer Facing Application
  • Fluent in Cantonese and English (both spoken and written) – mandatory for effective communication with local HK teams
  • Proven ability to work with distributed / offshore teams (Singapore, Vietnam, China experience is advantageous)
  • Excellent communication, stakeholder management, and documentation skills

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