Digital Business Analyst Job at PoloWorks (Cheltenham)

Digital Business Analyst

PoloWorks

Location:
United Kingdom , Cheltenham

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role provides dedicated business analysis support across strategic and operational change initiatives within Polo Digital, with a focus on AI, automation and process improvement. The Digital Business Analyst (BA) will work closely with business users, delivery teams, and technology partners to translate business needs into clear requirements and support delivery through the full product lifecycle.

Job Responsibility:

Capture and document business requirements, processes, and data needs for new and existing change initiatives
Work with stakeholders across Polo Works functions including operations, finance, underwriting support, and technology
Support analysis and mapping of data flows between core insurance process and systems, including intelligent document processing tools, Policy Administration Systems (PAS), orchestration, and reporting tools
Produce clear and structured documentation such as business requirement specifications, user stories, business cases, and process maps
Assist in the development of data dictionaries, schemas, data lineage documentation, and reporting requirements
Collaborate with delivery teams to ensure requirements are understood, developed, and tested appropriately
Support test planning and execution including defining test cases and participating in UAT
Contribute to the ongoing improvement of business processes, identifying areas for optimisation or automation
Facilitate stakeholder meetings, requirements workshops, and project stand-ups
Assist in the evaluation and onboarding of new vendors or technology solutions where required
Work with project managers to track progress, highlight risks and ensure successful delivery of business outcomes

Requirements:

Proven experience as a Business Analyst within an insurance or financial services environment
Strong analytical skills with experience documenting requirements, processes, and data logic
Understanding of data structures and familiarity with working on data/reporting initiatives
Ability to build effective relationships with business and technical stakeholders at all levels
Experience in producing documentation including process maps, business requirements documentation business cases, and test plans
Strong verbal and written communication skills, including stakeholder facilitation and presentation
Comfortable working in an environment of evolving priorities and concurrent projects
Experience with intelligent document processing and robotic process automation tools
Familiarity with London Market insurance systems and data (e.g., policy, claims, bordereaux)
Working knowledge of data governance principles and data quality standards
Experience using tools such as Appian, Jira, Azure DevOps, Visio, and Excel
Understanding of Agile project delivery methods

Nice to have:

Experience with AI and Automation projects
experience in the London Market or wider insurance industry

What we offer:

competitive salary
discretionary annual bonus
minimum 24 days of annual leave (with the option to buy or sell up to 5 days using our Annual Leave Flex Benefit)
flexible, hybrid working
private health insurance
life assurance
income protection
enhanced pension contributions
occupational maternity and paternity pay
company volunteering days
Electric Vehicle (EV) leasing scheme
employee assistance programme with retail discounts and savings
generous employee referral scheme
regular sports and social events
free Cheltenham bus travel

Additional Information:

Job Posted:
May 03, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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