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We are looking for a confident and curious Business Analyst with a strong product mindset to work in the Digital Forms space. This gives the role wide exposure to policy, operations, digital delivery and platforms. This is not a traditional Scrum BA role. There is minimal writing of user stories and no rigid delivery framework. Instead, you will operate in a fast paced, change heavy environment, helping teams and stakeholders prioritise the right work, make sound decisions under pressure, and deliver value at speed. You will work as part of a senior, collaborative team, expected to operate with autonomy, confidence, and judgement. Ways of working are Kanban led, lightweight and adaptive, and priorities will change frequently.
Job Responsibility:
Shape and prioritise change
Act as a product focused BA, helping assess competing demands across policy, operations, delivery and user needs
Support prioritisation where priorities conflict and information is incomplete
Provide early analysis, options and recommendations to enable fast decision making
Help teams and stakeholders understand trade offs, risk and value
Improve visibility of the Forms landscape
Support the team in documenting and communicating what Digital Forms does, primarily for internal users
Improve the clarity, consistency and usefulness of information published on the team External SharePoint
Create and curate content, migrating material from Confluence and shared drives
Ensure information meets real user needs and supports decision making
Help introduce more dynamic and timely updates rather than static documentation
Support a self organising team
Help maintain healthy Kanban flow and prioritization
Support effective stand ups, playbacks and retrospectives
Improve refinement and early thinking practices
Act as a calm, structured presence when priorities are contested or unclear
Early analysis on digital form journeys under consideration
Improving team ways of working alongside Service Design
Understanding and improving internal user needs with User Research and Service Design
Requirements:
Strong judgement, decision making and conflict management skills
Experience in ruthless prioritisation and decision making
Ability to translate user, policy and operational needs into viable digital solutions
Strong analytical and systems thinking skills
Clear communication with both technical and non-technical audiences
Experience working in large scale or multi project environments
Familiarity with digital service design and GDS standards