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The Digital Associate supports the clients Ecommerce and Marketing teams by executing digital content updates, maintaining online product accuracy, and ensuring consistent brand presentation across all digital platforms.This role is responsible for the day-to-day coordination of product uploads, content updates, promotional setup, and website optimizations that drive engagement and conversion. The Digital Associate will also assist with reporting, QA testing, and process documentation, working cross-functionally with Marketing, Creative, and Ecommerce teams to ensure seamless execution of digital initiatives.
Job Responsibility:
Manage website updates including new product uploads, pricing adjustments, and promotional banners
Review, edit, and QA all live content to ensure accuracy and consistency across ecommerce sites
Collaborate with Marketing to update homepage, landing pages, and promotional content aligned with campaigns
Audit product imagery, descriptions, and metadata for SEO and brand alignment
Track and report daily site health issues or errors (broken links, missing SKUs, pricing discrepancies)
Coordinate with Marketing to execute campaigns, promotions, and product launches
Partner with Ecommerce & Marketing Analyst to ensure campaign analytics, tracking codes, and performance metrics are correctly configured
Review internal search data and user navigation to optimize category and keyword relevancy
Support Ecommerce Manager with testing new tools, plug-ins, or integrations that improve conversion and user experience
Participate in weekly cross-functional stand-ups (Marketing, Creative, Marketplace) to align priorities and deadlines
Compile ecommerce performance recaps (traffic, conversion, and campaign KPIs) in partnership with Ecommerce & Marketing Analyst
Assist in developing and maintaining content calendars and product launch timelines
Contribute to quarterly site audits reviewing UX flow, content freshness, and SEO consistency
Partner with Ecommerce Manager to document recurring processes for efficiency and training Reference
Support re-platforming or site enhancement projects as assigned
Coordinate digital asset management between Creative and Ecommerce teams
Assist with influencer or campaign landing page builds and testing
Troubleshoot feed or integration issues in collaboration with IT and third-party vendors
Requirements:
Strong organizational and time management skills with attention to detail
Working knowledge of Shopify, Magento, or similar ecommerce platforms
Basic understanding of SEO, Google Analytics, and email or digital marketing tools (Klaviyo, Meta, Google Ads)
Proficiency in managing, editing, and maintaining accuracy of large data sets, primarily in Microsoft Excel
Ability to manage multiple projects simultaneously in a fast-paced environment
Strong collaboration and communication skills across Marketing, Ecommerce, and Creative teams
Proactive problem solver with a get it done attitude
Bachelors degree in Marketing, Business, or Digital Media preferred
1 to 3 years of experience in ecommerce, digital marketing, or web content management
Proficiency in Excel and/or Google Sheets
experience with web CMS preferred
Nice to have:
Familiarity with project management tools (Asana, Trello) a plus
Basic knowledge of HTML/CSS helpful but not required
What we offer:
Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
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