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The Citi Integrated Digital Assets Platform is a strategic, firm-wide initiative to build the financial market infrastructure of the future. We are a global team of innovators, technologists, and financial experts tasked with developing and delivering institutional-grade products and services for the tokenization, custody, financing, and trading of digital assets. This is a unique opportunity to be part of a team that is redefining the future of finance. We are seeking a skilled Support Engineer to help manage the relationship with our internal production support group (L1 & L3), coordinate L3 support and contribute to incident management for L3 escalations for our Digital Assets platform. You will be responsible for resolving complex technical issues, troubleshooting software/hardware, and ensuring optimal system performance, acting as a crucial link between our internal stakeholders, support functions, and development teams.
Job Responsibility:
Diagnose, debug, and resolve complex issues related to our software applications and infrastructure
Manage high-priority support tickets, prioritizing issues based on severity and ensuring timely, effective resolution
Perform in-depth investigations, including analyzing logs and code, to identify and fix root causes of issues
Perform system configurations, and routine maintenance to ensure stability and compliance
Create and update internal knowledge base articles, FAQ guides, and technical documentation for common issues
Work with engineering and production support teams to report bugs and suggest product enhancements
Requirements:
BS degree in Computer Science, Information Technology, or a related engineering field
3 to 5 years of experience in technical support, software engineering, or quality assurance
Strong knowledge sprint boot (Java) and and AngularJS
Proficiency in Linux/Unix environments
Experience with networking protocols (TCP/IP, DNS) and APIs
Excellent written and verbal communication, strong problem-solving, and the ability to explain complex technical concepts to non-technical users
Nice to have:
Experience with private cloud environments and containerization (Openshift)
Scripting skills (Python, Bash) for automation
What we offer:
business casual workplace
hybrid working model (up to 2 days working at home per week)
competitive base salary (annually reviewed)
additional benefits that support you (and your family) to be well, live well and save well