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Citi Logo Citi · IT - Software Development

Digital Assets Platform Operations Engineer

Ireland, Dublin 93280.00 - 139920.00 EUR / Year · Job Posted March 26, 2026
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Job Description

The Citi Integrated Digital Assets Platform is a strategic, firm-wide initiative to build the financial market infrastructure of the future. We are a global team of innovators, technologists, and financial experts tasked with developing and delivering institutional-grade products and services for the tokenization, custody, financing, and trading of digital assets. This is a unique opportunity to be part of a team that is redefining the future of finance. We are seeking a skilled Support Engineer to help manage the relationship with our internal production support group (L1 & L3), coordinate L3 support and contribute to incident management for L3 escalations for our Digital Assets platform. You will be responsible for resolving complex technical issues, troubleshooting software/hardware, and ensuring optimal system performance, acting as a crucial link between our internal stakeholders, support functions, and development teams.

Job Responsibility

  • Diagnose, debug, and resolve complex issues related to our software applications and infrastructure
  • Manage high-priority support tickets, prioritizing issues based on severity and ensuring timely, effective resolution
  • Perform in-depth investigations, including analyzing logs and code, to identify and fix root causes of issues
  • Perform system configurations, and routine maintenance to ensure stability and compliance
  • Create and update internal knowledge base articles, FAQ guides, and technical documentation for common issues
  • Work with engineering and production support teams to report bugs and suggest product enhancements

Requirements

  • BS degree in Computer Science, Information Technology, or a related engineering field
  • 3 to 5 years of experience in technical support, software engineering, or quality assurance
  • Strong knowledge sprint boot (Java) and and AngularJS
  • Proficiency in Linux/Unix environments
  • Experience with networking protocols (TCP/IP, DNS) and APIs
  • Excellent written and verbal communication, strong problem-solving, and the ability to explain complex technical concepts to non-technical users

Nice to have

  • Experience with private cloud environments and containerization (Openshift)
  • Scripting skills (Python, Bash) for automation

What we offer

  • business casual workplace
  • hybrid working model (up to 2 days working at home per week)
  • competitive base salary (annually reviewed)
  • additional benefits that support you (and your family) to be well, live well and save well
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