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Digital Asset Management and Service Catalogue Specialist

wmca.org.uk Logo

West Midlands Combined Authority

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Location:
United Kingdom , Birmingham

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

37204.00 - 41714.00 GBP / Year
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Job Description:

We’re excited to be recruiting a Digital Asset Management and Service Catalogue Specialist into a brand‑new role that will play a key part in transforming how our organisation manages, governs, and delivers digital services. This is a rare opportunity define best practice and embed structured ways of working from the ground up. Working at the heart of our Technology and Insight / Digital and Data Team, you’ll support the development of robust asset management processes, creating and maintaining our Service Catalogue, and driving a high‑quality, data‑driven approach to asset and configuration management. You’ll collaborate with service owners, digital support teams, and key stakeholders to ensure our catalogue and asset repositories are accurate, accessible, and continuously improving. If you thrive on creating clarity from complexity, enjoy building new processes, and want to play a pivotal role in strengthening our digital foundations, this is the perfect opportunity to make your mark.

Job Responsibility:

  • Develop and implement formal service management processes, including policies, process flows, and measurement systems to manage the Service Catalogues effectively
  • Deliver dashboards and configurable reports to enable data-driven decision-making
  • Work flexibly and with integrity to meet the needs of the WMCA and Technology and Insight / Digital and Data Team
  • Work closely with service owners, digital and data support staff, and customers to ensure the catalogues meet their needs and accurately represent available services
  • Identify and communicate discrepancies in asset and configuration data or required adjustments to the relevant teams for resolution
  • Maintain the Request Catalogue within the ITSM tool, ensuring it includes new services, updates existing ones, and removes retired services
  • Create, populate and update the Business and Technical Service Catalogue, ensuring alignment with the Request Catalogue
  • Ensure all service information in the catalogue is accurate, up-to-date, and relevant by investigating data sources and ensuring the catalogue reflects the current service landscape
  • Regularly review the catalogue’s usage and value, seek feedback, and make improvements to its structure, content, and accessibility
  • Ensure the Service Catalogue is integrated with ITSM tools and processes, supporting service requests, incident management, and change management workflows
  • Oversee the lifecycle of assets, from maintenance to disposal. Ensure all assets are correctly configured lifecycle management, using systems such as the MS Intune, Ivanti Neurons, Snow and FreshService
  • Maintain a central repository for asset and configuration data, ensuring auditability, version control, and hierarchical structuring. Verify the accuracy of assigned maintenance plans and use checklists and system-generated reports to confirm correct application
  • Schedule regular inspections and capture evidence to meet statutory and regulatory requirements, ensuring alignment with compliance principles. Review non-conformance reports, categorise issues by severity, and assign ownership for resolution
  • Route requests, track progress, and integrate with internal/external suppliers using ServiceDesk and work orders. Support automation thresholds and efficiency improvements through workflow configuration and mobile capabilities for field data entry

Requirements:

  • Proven experience as an IT Asset Management Specialist, covering hardware, software licensing and compliance following the ITAM framework
  • Strong experience in managing software assets, including licensing, compliance, and utilisation. Familiarity with tools such as Snow SAM, Microsoft Intune, Endpoint Management, and Office 365/Azure AD/Active Directory/Exchange/M365 is highly valued
  • Strong experience in inventory management and reconciliation of hardware, peripherals, software services, and licences. This includes maintaining accurate records, overseeing the full lifecycle of assets (provisioning, decommissioning, compliance tracking, and disposal), and ensuring compliance with contractual and regulatory standards
  • Experience with configuration management databases (CMDB), ensuring all assets are accurately represented, physically present, and compliant with documentation standards. This includes cross-referencing physical assets with digital records and managing asset data entry and maintenance in systems such as AMIS
  • Strong experience in managing a Service Catalogue for an organisation, or IT team
  • Strong knowledge in preparing regular and ad hoc reports from asset registers to support governance activities, audits, and continual service improvement
  • Skilled in identifying, logging, and resolving technical problems with software applications and hardware issues relating to Asset Management and Service Catalogues
  • Strong analytical abilities, effective communication, and the ability to work collaboratively across teams
What we offer:
  • Local Government Pension Scheme (one of the most generous pension schemes in the UK)
  • Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs)
  • 28 days paid annual leave (with an option to purchase more) + Statutory days
  • EV car benefit scheme
  • Healthcare plans
  • Discounted gym membership, will writing, and mortgage advice
  • An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate
  • 3 days of paid leave each year to volunteer
  • Interest-free financing through SmartTech to buy the latest technology
  • Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA
  • Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts
  • Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses

Additional Information:

Job Posted:
January 21, 2026

Expiration:
February 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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