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Lead a team to ensure high-performing digital, e-commerce, and business applications drive continuous improvement. The Digital & Applications Support Manager is responsible for overseeing the delivery, performance, and continuous improvement of digital and e-commerce services and business applications within the organisation. This role ensures high availability, performance, and user satisfaction. You will lead a team focused on providing exceptional technical support and application management services, collaborating with stakeholders to align digital solutions with organisational goals and drive digital and application transformation initiatives.
Job Responsibility:
Oversee operation, development, and optimisation of ERP and business applications
Manage digital and e-commerce channels including websites, web-apps, EDI, punchout, and integrations with ERP, CRM, payment gateways, and logistics
Lead or participate in digital projects ensuring delivery on time, within budget, and in scope
Collaborate with marketing, sales, and logistics teams to support e-commerce campaigns
Provide leadership and strategic input to the Operations team and wider business
Ensure compliance with Group policies including cybersecurity standards
Manage budgets and reporting related to digital and application services
Requirements:
Minimum 5 years’ experience managing digital platforms, business applications support, or IT service management in a multi-branch environment
Strong technical knowledge of enterprise applications, digital tools, and e-commerce platforms
Proven project management and problem-solving skills
Understanding of cybersecurity principles and compliance
Strong leadership and people management skills
Proficiency in financial management and budget oversight
Excellent communication and stakeholder collaboration skills
What we offer:
Attractive package & tools of the trade
The opportunity to join a progressive global company
Ongoing training and career development
An inclusive culture that embraces the diversity of our people
Free flu shots and counselling services with our Employee Assistance Program
Discounts from various mechanical / industrial suppliers