Digital and Brand Marketing Manager Job at Four Seasons (London)

Job Description

We are seeking an experienced Digital and Brand Marketing Manager to lead digital performance and brand consistency across Four Seasons Hotel London at Park Lane and Four Seasons Hotel Hampshire. This is a senior, hands-on role for an intuitive and commercially minded marketer who understands luxury, values detail, and can translate brand into performance.

Job Responsibility

Own day-to-day management of websites, email marketing, and key digital platforms
Ensure websites are consistently updated, aligned with brand standards, and optimised for performance
Manage digital reporting, pulling insights on traffic, engagement, and revenue contribution
Analyse performance data and translate insights into clear recommendations and actions
Partner with agencies on paid social and digital advertising, with a strong understanding of how campaigns are structured, measured, and optimised
Act as a brand guardian, ensuring visual consistency across digital touchpoints
Confidently assess and apply luxury visual standards, assets, and tone of voice
Manage and maintain branded assets and templates
Use design tools such as Canva confidently to support day-to-day needs, adaptations, and content delivery
Support CRM, email, and guest communication platforms
Understand how digital channels support guest journeys, loyalty, and conversion
Work across both Park Lane and Hampshire, balancing brand consistency with local character
Collaborate with senior hotel leadership on campaigns, performance, and priorities
Embrace and operate within the Four Seasons brand framework while bringing thoughtful ideas and improvements forward

Requirements

At least five years' experience in digital and brand marketing, ideally within luxury hospitality or a premium consumer brand
Strong hands-on experience managing websites, email marketing, and digital platforms
High level of comfort with data, reporting, and performance analysis
Strong commercial mindset with an understanding of how digital drives revenue and brand value
Confident visual judgement and brand intuition suitable for a luxury environment
Experience working with agencies while retaining ownership and clarity internally
Naturally curious, intelligent, and problem-solving oriented
Able to work independently, take initiative, and think for yourself
Open, adaptable, and genuinely interested in Four Seasons as a brand and culture

What we offer

Competitive remuneration package offered, aligned with role scope
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub, giving you access to all-in-one subscriptions provide access to gyms, support for fitness, mindfulness, therapy, nutrition and sleep
Bupa Dental Cover or Bupa Cash Plan
Enhanced maternity and paternity pay
Uniform with complimentary professional dry cleaning from day one
Season Ticket Loan and Cycle to Work scheme available
Access to Stream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable and sporting activities

Four Seasons - All Job Offers

Select Country

Digital and Brand Marketing Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Digital and Brand Marketing Manager

Multi Property E-Commerce and Digital Marketing Manager

Digital Marketing Manager (Brand Implementation)

Customer Engagement Marketing Manager – Digital and Benefits

Marketing Project Manager, Brand and Comms

Digital Marketing and CRM Manager

Marketing Manager - Europe (Brand, Digital & Campaigns)

Manager, Digital Marketing (Hip-Hop and R&B)

Senior Marketing Manager, Brand Marketing

Our AI answers in your language