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Digital & AI Product Owner

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360 Resourcing Solutions

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Location:
United Kingdom , Hybrid to any Markerstudy office location (including Portsmouth, Manchester, Peterborough, Sunderland, Stoke, Southport, Tunbridge Wells)

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Are you ready to build the next generation of intelligent, customer‑obsessed digital products and do it at speed? We’re looking for a Digital & AI Product Owner to help reinvent how customers interact with Markerstudy. This is a role for someone who thrives on data, insight, customer behaviour, and making bold product decisions that deliver real‑world impact fast. You’ll take ownership of Digital and AI‑enabled self-service products end‑to‑end diagnosing problems, defining what comes next, and shaping digital journeys that customers actively prefer over other contact channels. If you love turning insight into action, running at pace, and crafting simple self‑serve experiences powered by smart technology, this is your opportunity to make a visible mark.

Job Responsibility:

  • Owning the vision, roadmap and delivery for your digital and AI‑powered products knowing what needs to happen now, next, and later
  • Hitting the ground running identifying immediate high‑value opportunities and making confident prioritisation decisions from day one
  • Using customer behaviour, analytics and operational insight to pinpoint friction, find value, and decide what will move the needle fastest
  • Driving continuous discovery using data, interviews, testing and AI‑assisted analysis to deeply understand problems and opportunities
  • Designing digital‑first journeys that reduce reliance on phone contact making online the easiest, most intuitive choice for customers
  • Embedding automation, intelligence and personalisation into journeys using emerging AI capabilities
  • Working with Engineering, Architecture, Operations and UX to create modern, scalable digital experiences
  • Prioritising and managing an integrated backlog, balancing features, optimisation, capabilities and technical debt
  • Measuring impact using KPIs, analytics and model performance data and iterating based on what the numbers show
  • Staying aligned to Consumer Duty, ensuring products deliver fair value, clear communication and great outcomes
  • Championing AI‑native ways of working, including AI‑assisted discovery, content and delivery acceleration

Requirements:

  • Experience in digital product ownership, discovery or product management
  • Ability to translate customer behaviour and business priorities into high‑value product decisions
  • Proven ability to move at pace and build digital journeys customers prefer over assisted channels
  • Understanding of AI‑driven products, automation or data‑enabled design
  • Strong analytical capability able to turn insight into clear next steps
  • Confident communicator who can work across technical and non‑technical teams
  • Highly organised, decisive and comfortable owning outcomes

Nice to have:

  • Insurance product or digital platform knowledge
  • Background in agile delivery, lean methods or process improvement
What we offer:
  • A collaborative and fast paced work environment
  • Health care cash plan
  • 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
  • A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more
  • Life Assurance 4x annual salary

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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