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PPG Industries Logo PPG Industries · IT - Software Development

Digital Adoption And Workplace Experience Product Owner Lead

United States, Pittsburgh · Job Posted May 29, 2026
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Job Responsibility

  • Own the enterprise productivity tooling portfolio, including M365 and other productivity, collaboration, and digital enablement tools
  • Define the enterprise productivity roadmap, ensuring alignment to business priorities and employee experience outcomes
  • Define and own the enterprise M365 adoption and enablement roadmap, with a strong focus on Copilot capabilities, releases, and enablement
  • Lead the end-to-end Copilot implementation strategy, including pilots, phased rollouts, scaling, and continuous improvement
  • Partner closely with Microsoft and GWS to plan and execute Copilot implementations, training, and adoption programs
  • Define the vision, governance, and operating model for Copilot Agents, including standards for deployment and scale
  • Build, lead, and mature the Digital Adoption Platform (DAP) Center of Excellence, including operating model, governance, standards, and ways of working
  • Define and enforce governance standards for: Copilot and Copilot Agents usage, Agent lifecycle management, Security, privacy, compliance, accessibility, and data protection
  • Continuously evolve governance models as Copilot and Agents capabilities mature
  • Act as a trusted advisor to GWS, Microsoft, and senior leaders
  • Partners across IT, AI CoE, Learning & Development, Change Management, and functional teams to drive consistency and best practices
  • Collaborate with platform owners, Product Managers, Application Leads, and end users to identify high-impact use cases
  • Manage relationships with external vendors and consultants supporting DAP and M365 adoption initiatives
  • Serve as the Product Owner Lead for all digital adoption platforms, defining product vision, roadmap, and prioritization of features and enhancements
  • Oversee planning, execution, testing, rollout, and adoption of new tools, features, pilots, and scaled initiatives, including on-going training needs
  • Manage and forecast roadmaps, dependencies, resource needs, and delivery timelines across multiple initiatives
  • Manage licensing and chargeback model, including reporting and usage KPIs, across enterprise
  • Define and track KPIs to measure adoption, engagement, and business value for initiatives and other DAP tools
  • Monitor usage analytics, satisfaction metrics, and feedback to drive continuous improvement
  • Provide executive-ready reporting and insights on digital adoption performance and outcomes

Requirements

  • Bachelor's degree in information technology, Computer Science or a related field
  • 6+ years of experience in IT, digital workplace, product ownership, or digital adoption roles
  • 4+ years of people management experience leading teams or functional groups
  • Preferred experience leading enterprise M365 adoption programs, DAP initiatives, governance models, and global change initiatives
  • Product Owner or Product Management certifications
  • Change Management or Digital Adoption certifications
  • Technical understanding of platforms: Microsoft 365 applications, Copilot, agents, and enterprise IT ecosystems
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