Digital Account Manager

Digital Account Manager - Edenbridge Our client, a reputable leader in their industry, is hiring for a dedicated Account Manager to join their friendly team in Edenbridge. This role offers an exciting opportunity to manage existing customer accounts, support sales and new business teams, and ensure client needs are met efficiently. What you will be doing: * Manage and develop current customer accounts, building strong relationships * Liaise daily via email and phone, providing excellent customer service * Identify opportunities to grow business within existing accounts * Prepare quotations and handle customer NCRs, investigations, and resolutions * Attend customer meetings on-site or at their premises * Coordinate with external suppliers and manage artwork processes * Support the sales team with order bookings, updates, and reports * Organise deliveries with the warehouse and assist with digital office duties * Collaborate with planning and production teams to ensure timely order completion What you will bring: * Experience in account management and customer service, FMCG and Manufacturing industry experience is preferred * Strong organisational and communication skills * Enthusiastic, proactive, and eager to learn * Ability to work efficiently under pressure and manage multiple priorities * Proficiency in Microsoft Office, especially Excel * A professional attitude with a passion for developing within a fast-paced industry * High attention to detail and problem-solving abilities Additional info: * Monday to Friday, 09:00 - 17:30 * Salary circa £30,000, dependent on experience * Benefits include health insurance, holiday entitlement, pension, profit share, and more Join a growing, business that values teamwork, innovation, and your career development. Full training provided-apply now to become part of this dynamic team! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.