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We’re seeking a Digital Account & Project Manager to lead client relationships while driving seamless execution across digital marketing initiatives. This role sits at the intersection of strategy, communication, and operations, ensuring client goals are clearly defined, internal teams are aligned, and campaigns are delivered on time and on performance. The ideal candidate is equal parts relationship-builder, strategist and operator. You’re comfortable discussing KPIs and growth strategy with clients, while also managing timelines, workflows and cross-functional teams behind the scenes. You thrive in a fast-paced agency environment and take pride in delivering measurable results.
Job Responsibility:
Serve as the primary point of contact for assigned client accounts
Lead onboarding, campaign kickoffs, and ongoing strategy discussions
Develop a deep understanding of client business models, goals and KPIs
Communicate performance insights clearly and confidently
Proactively identify growth opportunities and areas for optimization
Drive client satisfaction, retention and long-term partnerships
Own project scopes, timelines, deliverables, and execution plans
Coordinate internal teams across paid media, organic, email, social, etc.
Ensure campaigns launch on schedule and align with strategic objectives
Facilitate internal status meetings and maintain team accountability
Identify risks early and proactively solve problems
Manage scope changes and ensure alignment with agreed-upon deliverables
Translate business objectives into actionable marketing strategies
Collaborate with channel specialists to ensure tactical alignment
Review campaign performance reports for accuracy and insight
Monitor KPIs and ensure initiatives are driving measurable results
Recommend adjustments based on performance data and trends
Maintain organized documentation, briefs and reporting frameworks
Improve workflows and processes to increase efficiency
Support resource planning and workload management
Ensure clarity between client expectations and internal execution
Requirements:
3–6+ years of experience in digital marketing account management, project management, or a similar client-facing role
Experience working with performance marketing or lead generation accounts
Strong understanding of digital marketing channels (paid search, paid social, lead generation, CRO, etc.)
Proven ability to manage multiple clients and deadlines simultaneously
Experience using project management platforms (Asana, ClickUp, Monday, etc.)
Strong analytical skills and ability to interpret marketing performance data