Digital Accessibility Program Analyst, Citi

Citi

Location:
United States, Irving ▼
Jacksonville

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

107120.00 - 160680.00 USD / Year

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Job Description:

The User Experience Sr. Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients.

Job Responsibility:

Partners with business, Independent Compliance Risk Management, Legal, Operations, Internal Audit and Technology associates to identify, troubleshoot and resolve Personal Bank & Wealth Management oversight program risks and issues
documents, manages and tracks mitigation strategies against those risks and issues
manages multiple, concurrent projects in the development and implementation of digital accessibility initiatives
effectively communicates program and project status to multiple stakeholders
develops presentations and other communications documenting scope, objectives, strategy, customer and employee benefits of the programs
owns deliverables as delegated by the Digital Accessibility Center of Excellence lead and investigate solutions for gaps where no ownership is identified
ensures best practices and lessons learned are effectively communicated across all channels
establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

Requirements:

5-8 years of relevant experience
strong attention to detail & analytical skills
experience delivering with an agile methodology
excellent communication and presentation skills
knowledge in digital accessibility
experience using design systems
keen interest in, or knowledge of, banking or finance
HTML/CSS development skills

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including vacation, sick leave, and paid holidays

Additional Information:

Job Posted:
October 02, 2025

Expiration:
October 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Digital Accessibility Program Analyst

Citi

Location:United States, Irving ▼Jacksonville

Category:IT - Software Development

Contract Type:Employment contract