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Keyano College Logo Keyano College · IT - Administration

Digital Access & Support Specialist

Canada, Fort McMurray Employment contract 62134.08 CAD / Year · Job Posted June 15, 2026
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Job Description

Keyano College's Division of Academic Experience is on the lookout for a full-time Digital Access & Support Specialist to join their team! Reporting to the Manager of Accessibility & Wellness Services, the Digital Access & Support Specialist will provide both adaptive technology services and digital literacy support to students and members of the Keyano College community.

Job Responsibility

  • Assess students’ computer literacy and match adaptive technology to their learning needs, monitoring and reassessing as needed
  • Deliver and curate training modules on assistive technology software and devices
  • Troubleshoot student adaptive technology issues
  • Coordinate and maintain adaptive technology equipment and software
  • Convert materials into alternate formats (e.g., audio, large print, Braille, trades’ ILMs)
  • Guide students through assistive technology funding (Schedule IV) applications, liaising with internal services and external agencies
  • Provide in-person and virtual (where possible) support to Keyano College students via the Library’s Digital Support Desk for digital literacy, college-required software and online learning tools (e.g., Moodle, Microsoft 365, MFA, databases, etc.)
  • Troubleshoot common technical issues students are experiencing and coordinate with ITS as needed
  • Maintain and coordinate the Library’s loanable technology collection and computer lab
  • Deliver or assist with instructional sessions, workshops, and orientations on technology use (in coordination with the Library or Accessibility Services’ teams)
  • Work scheduled shifts on the Library’s Information Desk, as required, to provide reference and circulation services to all library users

Requirements

  • A Library Technician diploma or a two-year college diploma in a relevant field (e.g., Computer Technology)
  • Minimum of 6 months experience
  • Experience working with diverse learners
  • Strong digital literacy and technology skills
  • Excellent interpersonal and communication skills

Nice to have

  • Experience working in an academic library and/or accessibility services
  • Knowledge of Keyano College resources, services, and student demographic

What we offer

  • Employer paid comprehensive health and dental benefits, including a health spending account
  • Generous defined benefit pension plan though LAPP starting on day 1 of employment
  • Additional payment of the Northern Living Allowance of $1,040.00 per month
  • Generous vacation entitlement and the bonus of paid holidays between Christmas and New Years
  • Life insurance is 2.5 times your annual salary
  • Paid sick days
  • Employee Service and Academic Achievement recognition
  • Greatly discounted employee membership to the Syncrude Sports and Wellness Centre
  • Tuition waiver for all employees and dependents to take courses at Keyano College
  • Employee Discounts for the Keyano Theatre and the Keynotes Bookstore
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