Dietary Worker

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.
• Performance of resident meal portioning, plating and delivery with the support of the care services team, in accordance with established policies and procedures.
• Ensures accuracy of food items being delivered to the resident and informs resident of meal selection and any therapeutic diet information
• Presents attractively displayed meals based on resident choice and preference to meet individual dietary requirements at the required times.
• Demonstrates initiative to meet resident needs consistent with resident -focused care approach.
• Evaluates on an ongoing basis the overall acceptance of meal service including portions, palatability and waste and communicate results to cook.
• Clearing and cleaning of resident dining and service areas.
• Sets up work stations including prep tables, service counters, hot wells, steam tables, etc.
• Implementation and practice of established safe food handling and sanitation procedures.
• Sanitation of service implements including tools and equipment.
• Inventory and replenishment of unit specific supplies.
• Attentive care and consideration of residents, staff and visitors’ requests.
• Attend mandatory training and departmental meetings.
• Displays polite, spirit-of-service attitude towards customers and co-workers. Maintains friendly, efficient and responsive attitude toward client and client's customers/residents while performing job duties.
• Maintains the privacy, safety, and dignity of each resident by observing resident confidentiality and by strictly adhering to safety and sanitation standards
• Other related duties as required (i.e.: Temperature/Food/Waste/Dish Machine Audits).
• Performs all other duties as required.

• Previous customer service and/or call center experience preferred
• Experience in food service, as a dietary clerk, or in a related field preferred
• Needs to communicate fluently in the English language, bilingual or multilingual a plus
• Ability to stay calm under pressure
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm
• Must be flexible and adaptable to change.

Bilingual or multilingual a plus.