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The Staff Supervisor is responsible for overseeing both the kitchen staff and the laundry operations to ensure the smooth and efficient running of all kitchen functions and laundry services. This includes managing kitchen staff, maintaining food quality and safety standards, and managing the laundry staff; ensuring the proper care and cleaning of linens, and cleaning and organizing rooms of individual served and common areas. The supervisor will ensure that both departments work in tandem to provide exceptional service, maintain cleanliness, and support operational efficiency. In addition, the Staff Supervisor will manage the housekeeping contract.
Job Responsibility:
Supervise Kitchen Staff: Manage daily operations of kitchen personnel, including line cooks, prep cooks, dishwashers, and other kitchen staff
Provide leadership and guidance to ensure staff meet performance standards
Conduct daily briefings to set priorities and ensure all tasks are completed efficiently
Quality Control: Monitor food preparation and presentation to ensure consistency and adherence to quality standards
Oversee portion sizes and plating for all dishes
Ensure the cleanliness and organization of the kitchen throughout shifts
Training and Development: Train new kitchen staff on food preparation, safety procedures, and operational standards
Offer ongoing coaching and support to improve staff performance
Assist with cross-training staff for versatility across various kitchen roles
Food Safety & Sanitation: Enforce kitchen hygiene practices, including proper food handling, cleaning, and sanitation
Ensure compliance with health and safety regulations, including temperature control and food storage
Maintain cleanliness in all kitchen areas and equipment
Inventory Management: Assist in managing kitchen inventory, including food and cleaning supplies
Report equipment issues and coordinate repairs or replacements as needed
Help track food waste and ensure efficient use of ingredients to minimize costs
Laundry Operations Management: Oversee the daily operations of the laundry department, including the cleaning and maintenance of kitchen linens, uniforms, towels, and other laundry-related items
Ensure that all linens are cleaned, sanitized, and stocked for kitchen and service needs
Maintain an organized laundry area and ensure it meets health and safety guidelines
Ensuring bedrooms are safe, comfortable, and maintained in an attractive manner
Staff Supervision and Scheduling: Supervise laundry staff and manage their work schedules to ensure sufficient coverage
Train laundry staff in proper procedures for washing, drying, folding, and storing linens
Ensure staff follow laundry room protocols, including the use of detergents, temperature settings, and equipment handling
Equipment & Supplies Management: Maintain and monitor laundry equipment (washers, dryers, etc.) to ensure it operates efficiently
Track inventory of laundry supplies (detergents, fabric softeners, etc.) and place orders when necessary
Ensure equipment is regularly cleaned and maintained to extend its lifespan and prevent breakdowns
Quality Control in Laundry: Ensure linens and uniforms are cleaned to the highest standard, free of stains and damage
Inspect the quality of finished laundry to ensure it meets standards for appearance, cleanliness, and functionality
Communication & Coordination: Foster open communication between kitchen staff, laundry staff, and management to ensure smooth operations
Collaborate with the VP of Residential Programs to address any issues related to kitchen and laundry departments
Resolve any concerns or complaints related to laundry or kitchen operations promptly and professionally
Administrative & Record Keeping: Keep track of timekeeping and attendance for both kitchen and laundry staff
Assist in creating schedules and managing staffing levels to ensure smooth operation
Maintain records for inventory, laundry usage, and cleaning logs
Assist in Food Preparation and Service: Support the kitchen team during peak hours by assisting with food prep, cooking, and plating as needed
Step in to cover shifts or provide additional support during busy service periods
Supervises assigned staff in coordination with Assistant Director
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees
planning, assigning, and directing work
appraising performance
rewarding and disciplining employees
addressing complaints and resolving problems
Requirements:
Proven experience in a kitchen environment, with at least 3 years in a supervisory or leadership role
Experience or understanding of laundry operations, including fabric care, washing, and equipment handling
Strong knowledge of kitchen operations, food safety standards, and hygiene practices
Ability to supervise, train, and motivate staff across multiple departments
Excellent organizational and time-management skills
Ability to manage and maintain kitchen and laundry equipment and supplies
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong communication and interpersonal skills
Flexibility to work evenings, weekends, and holidays as required
Culinary degree or equivalent experience preferred, but not required
Ability to stand for long periods and lift heavy objects (up to 50 lbs)
Ability to work in a hot, fast-paced kitchen and laundry environment
Dexterity and hand-eye coordination to use kitchen and laundry equipment
Ability to manage the physical demands of supervising both departments simultaneously
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