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This position is ideal for someone with 2–5 years of experience in the diamond industry, looking to grow into a broader vendor management and operations function. The role requires a strong eye for detail, reliability, and the ability to manage multiple suppliers and shipments simultaneously.
Job Responsibility:
Coordinate daily office activities and operations to maintain efficiency and compliance with company policies
Maintain regular communication with suppliers on availability, pricing, and delivery timelines
Track vendor performance (on-time delivery, quality, accuracy) and follow up when standards aren’t met
Resolve day-to-day vendor issues including shipment delays, mismatched specs, or billing discrepancies
Scout and onboard new suppliers: collect documents, verify compliance, and set expectations
Review and negotiate pricing updates with vendors and share updates with internal teams
Maintain up-to-date records of supplier feeds, negotiated pricing, inventory availability, and contracts
Coordinate with accounting to reconcile supplier invoices, credit notes, outstanding balances, and refunds
Work closely with logistics partners (Brinks, Malca, Blue Dart, FedEx) for secure and timely dispatch/receipt of goods
Track supplier payments and ensure there are no delays or pending discrepancies
Flag recurring vendor or shipment issues to management and suggest practical solutions
Support sales, sourcing, and CX teams by quickly locating or sourcing diamonds/gemstones when needed
Draft invoices, arrange shipments, and record refunds for returned stock
Oversee the returns process and proactively push suppliers for timely refunds/credits
Ensure compliance with Indian import/export norms, GJEPC guidelines, and BDB regulations
Submit timely reports and prepare reconciliations for internal review
Assist colleagues with urgent operational needs whenever necessary
Requirements:
2–5 years of experience in the diamond industry
Strong eye for detail
Reliability
Ability to manage multiple suppliers and shipments simultaneously
Comfortable traveling between Mumbai and Surat, including occasional weekend travel
Strong background in diamond operations, sales, procurement, or vendor management in the Indian industry
Exposure to international markets (especially US) is preferred
Strong communication skills in Hindi & Gujarati
English proficiency is a plus
Good knowledge of diamonds and gemstones (GIA or equivalent certification strongly preferred)
Experience working in BDB and familiarity with trade practices and compliances
Ability to handle high-value goods with accuracy, responsibility, and confidentiality
Proficiency with basic software tools (Excel/Sheets, email, invoicing tools)
Ability to work in a fast-paced environment with tight timelines
Strong follow-up skills and a willingness to take ownership of tasks end-to-end
Organized, reliable, and capable of managing multiple suppliers and shipments simultaneously
Comfortable working in environments where last-minute changes, re-negotiations, and urgent sourcing requests are common
Candidates must be comfortable working mid IST through mid EST to support global operations and supplier coordination
Problem-solving mindset with the ability to stay calm under pressure
Nice to have:
Exposure to international markets (especially US) is preferred
English proficiency is a plus
GIA or equivalent certification strongly preferred
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