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Diamond Club Lead Supervisor

United States, Cincinnati 20.00 - 25.00 USD / Hour · Job Posted April 24, 2026
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Job Description

Delaware North Sportservice is searching for a full-time Premium Services Lead Supervisor to join our team at Great American Ball Park in Cincinnati, Ohio. As a Premium Services Supervisor, you will lead a team of attendants, ensuring our luxury suites are clean, stocked, and ready for game day. You’ll experience the game day excitement, learn and grow your leadership skills, and be part of a team committed to creating moments that last.

Job Responsibility

  • Supervises and coordinates premium club, suite, or restaurant staff, including training and providing constructive and corrective feedback as needed
  • Creates a positive and memorable guest experience by delivering professional and courteous service and maintaining a clean, organized, stocked, and safe area
  • Receives and facilitates any premium guests’ and attendants’ requests and orders
  • Analyzes and resolves problems with team members, guests, and the operation with the assistance of the Food and Beverage Manager
  • Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions
  • Ensures all game day food and beverage orders arrive promptly and quickly addresses any discrepancies with the appropriate area
  • Responsible for performing the end-of-month inventory for the suite pantry

Requirements

  • A minimum of 2 years of supervisory experience in a front-of-house restaurant or food service position, in a high-volume environment, is required
  • Previous experience with a point-of-sale (POS) system required
  • Excellent guest service skills
  • Strong time management and organizational skills
  • Ability to work accurately, efficiently, and courteously in a high-pressure environment
  • Good communication and training skills
  • ability to teach others as well as delegate tasks
  • Basic math skills
  • ability to accurately account for cash and inventory
  • No college degree required

What we offer

  • Weekly pay
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules
  • health, dental, and vision insurance
  • 401(k) with company match
  • paid vacation days and holidays
  • paid parental bonding leave
  • employee assistance program
  • tuition and/or professional certification reimbursement
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