Diagnostic Success Partner

• Determines the set of clients to focus growth efforts on and works with sales team to achieve growth goals
• Calls all identified customers on a regular cadence to provide superior customer service and remains solution-driven with all customers and/or customer concerns to achieve long term goal of customer retention
• Monitors customer retention list on a monthly basis and territory growth goals to identify opportunities for growth or areas of attrition risk
• Coordinates with Marketing and Sales team to target specific areas or customer growth and retention
• Makes calls (in-person or virtually) to hospitals to discuss areas of opportunity and provide support
• Informs customers about Antech’s innovation efforts and new products and programs to grow customer utilization of products using growth marketing programs and tools
• Works with marketing team to identify needs for growth marketing tools and resources
• Effectively uses multiple software systems to service accounts and maintain company records. This includes, but is not limited to, Salesforce.com, RingCentral, Microsoft Teams and Microsoft Office
• Demonstrates proficiency in the entire Antech product and service portfolio. Knowledgeable resource in all product categories who can serve as a Subject Matter Expert to new-to-org DSMs
• Attend applicable business meetings to discuss hospital performance and areas of growth opportunities
• Build and maintain relationships with referral sources to connect DSMs with new business opportunities
• Conducts research prior to the site visits to obtain information and insight to anticipate issues and enhance the overall customer experience
• Coordinate daily support activities and customer activities at meetings as assigned
• Responsible for accurate data collection, processing, modeling and analysis to identify opportunities
• Possess strong problem solving skills but is also able to effectively route issues to the proper personnel for resolution
• May be asked to participate in enterprise initiatives, special projects, and other duties as assigned
• Navigates through ambiguous situations in a manner consistent with the Five Principles of Mars and uncompromising integrity

• Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field
• Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant
• 2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required
• Knowledge of Diagnostic services is strongly preferred
• Ability to maintain professionalism at all times with both internal and external customers
• Ability to interact and work positively with a variety of people and departments, in person and over the phone
• Ability to communicate effectively and positively with all levels of personnel on the phone
• Excellent interpersonal, communication, negotiation, and collaboration skills
• Strong analytical skills with extreme attention to detail
• Must have the ability to take own initiative and work independently
• Flexible and adaptable attitude to cope with fast changing and complex environment
• Agile at learning new and existing software with a low time to proficiency
• Ability to analyze and interpret large amounts of data, and synthesize them into an actionable plan using assigned CRM

Knowledge of Diagnostic services

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts
• Paid Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts