Diagnostic Success Partner

• Determines the set of clients on whom to focus growth efforts and works with field sales team to achieve growth goals
• Calls all identified customers on a regular cadence to provide superior customer service and remains solution-driven
• Monitors customer retention list monthly and reviews territory growth goals to identify opportunities for growth or areas of attrition risk
• Coordinates with Marketing and Sales team to target specific areas for customer growth and retention
• Makes calls (in-person or virtually) to hospitals to discuss areas of opportunity and provide support
• Informs customers about Antech’s innovation efforts and new products and programs to grow customer utilization
• Works with marketing team to identify needs for growth marketing tools and resources
• Effectively uses multiple software systems to service accounts and maintain company records
• Demonstrates proficiency in the entire Antech product and service portfolio
• Attend applicable business meetings to discuss hospital performance and areas of growth opportunities
• Build and maintain relationships with referral sources to connect DSMs with new business opportunities
• Conducts research prior to the site visits to obtain information and insight to anticipate issues
• Coordinate daily support activities and customer activities at meetings as assigned
• Responsible for accurate data collection, processing, modeling and analysis to identify opportunities
• Possess strong problem-solving skills but is also able to effectively route issues to the proper associates for resolution
• May be asked to participate in enterprise initiatives, special projects, and other duties as assigned
• May be assigned other duties to support customer growth, retention, and support
• Navigates through ambiguous situations in a manner consistent with the Five Principles of Mars and uncompromising integrity

• Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field
• Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant
• 2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required
• Proficiency in both English and French
• Knowledge of Diagnostic services is strongly preferred
• Ability to maintain professionalism at all times with both internal and external customers
• Ability to interact and work positively with a variety of people and departments
• Excellent interpersonal, communication, negotiation, and collaboration skills
• Strong analytical skills with extreme attention to detail
• Ability to take own initiative and work independently
• Flexible and adaptable attitude to cope with fast changing and complex environment
• Agile at learning new and existing software
• Ability to analyze and interpret large amounts of data, and synthesize them into an actionable plan using assigned CRM

Knowledge of Diagnostic services is strongly preferred